ERROR 42016 CANNOT UPDATE

[zengming168]

When I Google this TT 42016 error, it seems same error has occurred since 2019 and every year since then.

How did previous customers get it resolved and what did INTUIT do to address it?

[lgargas7882]

In the same boat. I tried re-installing the software manually and it still continues to show the same error message!

[Critter-3]

ANOTHER USER POSTED THIS:

I was able to resolve Error 42016 by downloading and installing the latest version of the program from my downloads. (use your license code for download access if you purchased a cd)  When you receive message that a previous version is already installed, choose Remove to uninstall.  Once uninstalled, right click on the freshly downloaded program and choose Run as administrator.  Proceed with installation.

When you launch the program, if the error 42016 message persists, click Try Again.  When the error message persists a second time, click Don't Try Again.  For me, the update then began to download and was successfully installed.  Upon relaunch, the error no longer appeared.  

View solution in original post

[steve13]

Thanks, I saw that post also.

The reason I'd be worried about performing an uninstall/reinstall is because of a post someone else contributed where they lost their State product, then TT wanted to charge them $45 for a new copy.  That person also had access to a Mac, and cust svc gave him a courtesy free Mac license. 

I also don't know if I'd be able to open saved tax returns to continue in a replacement download. 

[steve13]

EDIT:

(We can't retroactively edit our posts? What kind of forum is this? )

Thanks, I saw that post also.

The reason I'd be worried about performing an uninstall/reinstall is because of a post someone else contributed where they uninstalled and reinstalled their federal, only to find they lost their State product, then TT wanted to charge them $45 for a new copy.  That person also had access to a Mac, and cust svc gave him a courtesy free Mac license. 

I also don't know if I'd be able to open saved tax returns to continue in a replacement download. 

I see also that TT specifies that the uninstall/reinstall only works for the federal product. They have no option for States. 

[steve13]

Now I have to wonder if there's some element buried in their software that isn't shutting down if you exit TT -- I just got another of their stupid useless "Badges" for a 7 day streak logging in - which I certainly hsve NOT done!   Is it possible that TT keeps running somehow in the background and that is preventing the updates?   

Thinking next year I'll finally dump this awful product maybe.

[dbmn]

I purchased TT 2022 and downloaded from amazon in April 23 and filed an extension Since then got a new laptop.  Reinstalled the download on new pc at beginning of Oct and got error 42016.  Spent a day trying to correct and thought maybe it was Amazon's version so I purchased the download from Turbotax and same result...error 42016.  Attempted to install on multiple devices...same result.  But, installed TT 2021 on same pc having the 42016 and installation, license and update was successful with no errors.

The customer support "specialist" said this is a new issue and since hearing that I'm seeing on this community site the issue goes back to 2019.  

[dbmn]

The extra 5 days won't help if I can't download the state software since I won't be able to enter any of the data and even attempt to send vie e-file.

Is this company for real?  Isn't this a billion dollar plus company?

[ilesq1]

I tried that  and when I put in my license # it said

This license code has already been associated with an account. Please check that account and look for it in Downloads.

I look in downloads and it's not in downloads.

Catch-22!  You need to re-download (assuming that's the right solution - that was from 3 years ago) but it won't let you download.  Meanwhile the deadline is looming and Intuit has my $.  Like someone else said, this is not freeware. Intuit is a multibillion $ company.  

[ilesq1]

So I called the rep and they gave me a new license code and I was able to redownload and then I did the whole thing that was supposed to work, Uninstall, reinstall as admin, try again and then on the 2nd try again, don't try again.  Total waste of time this did nothing. same old error 42016.  Rep said that other people having this problem too - some but  not all. And intuit is "working on it".

[ilesq1]

The original post was from 2020 so I doubt it will work for TT 2022. It sure didn't work for me.

[zengming168]

ilesq1

When you reinstalled the software with the new license number they gave you, will you be able to see the State forms despite the 42016 error? Thanks.

[ilesq1]

No would not let me install the state. Same 42016 error.

[zengming168]

Guys. Just call [not sure why the phone number can not be posted ] 1-800, 446,  8848 to get customer service rep. My rep Alyssa is so patient (3+hours) with me and we have tried many different things and eventually got it filed (confirmed Federal was just accepted)

For the state form issue after reinstalling, she sent me a new state software and run it to launch the TurboTax. When the "42016" error message pops up again, just clicked "don't try again". Then everything showed up and I could follow the steps to the end.

Don't wait just call the customer service.

Good luck.

[Edge10]

Success.  I was able to update and efile after installing a patch from TT Support at this link.  manual update 

Email below from TT support

Hello,

We have an update on the Investigation regarding the update error 42016.

We believe the issue is resolved. Please close out of TurboTax and try relaunching again.

TurboTax should bypass the update and allow you to launch the program without error, and you will be able to e-file your return.

If errors persist or you see a failed validation error when trying to e-file, please visit our manual update page.

Once the update is installed, relaunch TurboTax and navigate to e-file. 

Please respond to this email and let us know you were successfully unblocked and no longer seeing the error.

Thanks,

TurboTax support