Error 42016

13 replies
312 views

I filed a return in April using this software. Now Turbo Tax won't accept the updates. ???

lihlenAnswer

Level 2

I was able to resolve Error 42016 by downloading and installing the latest version of the program from my downloads. (use your license code for download access if you purchased a cd) When you receive message that a previous version is already installed, choose Remove to uninstall. Once uninstalled, right click on the freshly downloaded program and choose Run as administrator. Proceed with installation.

When you launch the program, if the error 42016 message persists, click Try Again. When the error message persists a second time, click Don't Try Again. For me, the update then began to download and was successfully installed. Upon relaunch, the error no longer appeared.

Anonymous_

Level 15

See the following TurboTax Help article.

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-4-unexpected-content-received/00/25674

mc59

Level 2

Not able to perform updates. error 42016

TerukoL

Level 13

If you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

Close TurboTax and all other programs except this browser window.
Click here to download the 183 MB update.
Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

Please click Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business) to learn more.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

pmangan368

Level 2

I have now spent several hours on the phone, with little help from customer support trying to resolve Error 42016. I have used Turbo Tax for years and never had a problem. My tax return is complete but I cannot submit the return because it wants to update the software before filing. I am starting to think Taxcut is a better option

lihlenAnswer

Level 2

ilesq1

Level 2

When I try to download using the code it says:

This license code has already been associated with an account. Please check that account and look for it in Downloads.

I looked in my downloads and it is not there.

wstafco1

Level 2

I am having the same issue with error code 42016. I have also seen evidence that this occurred before in prior years. Why can't they fix it once and for all?

Bquick

Level 2

None of the solutions have worked for me. This will be the last year that I will purchase and/or use TurboTax.

ktabor3

Level 2

I had the same issue the last few days. Simply close TurboTax and try it again. There was a problem on TurboTax's end. I was able to install the update the normal way and file my taxes a few minutes ago. Try it again! The manual install method didn't work yesterday and it didn't have anything to do with my WebRoot antivirus software.