Overcharged for filing fees-I was way overcharged. Was supposed to be $39.99 and ended up being $114! I want reimbursed.

[MoniqueLO_]

Please see this Help Article for instructions on how to review the fees.

@bbyeager

[Sissy0041]

Why was I charged double for my fees?   Would like to be refunded.

[xmasbaby0]

@Sissy0041 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[aricashsan]

You charged me 127.44 for both and then you charged me 63.72 again for state....please reimburse my money or I will never use again and I have always used!!

[DoninGA]

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@aricashsan wrote:

You charged me 127.44 for both and then you charged me 63.72 again for state....please reimburse my money or I will never use again and I have always used!!

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No one on this forum can access your account.

What is the breakdown of the TurboTax online account fees as shown on the Tax Home web page?

Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

[derekhires]

Me too.  I had the quickest, smallest 1040 and was charged $119!!!!  I want reimbursement now and requested a call back . . nothing.

[DoninGA]

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@derekhires wrote:

Me too.  I had the quickest, smallest 1040 and was charged $119!!!!  I want reimbursement now and requested a call back . . nothing.

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Sounds like you used the Self-Employed online edition.  You could have canceled at any time before paying or filing then clear the return to start over with a lower priced edition.

Note - If you have entered a Form 1099-MISC with income shown in box 3 of the form or a Form 1099-NEC with income in box 1, this would indicate to the program that you are self-employed, thereby requiring the use of the Self-Employed edition to report the income and expenses for your self-employment.

You will have to contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Anonymous]

Same here.   I paper filed in MA and Turbo tax charged me a e-file Fee.   

[VolvoGirl]

If you used the Online web version there is no fee to efile.  The Online fees are to prepare the return whether you efile OR print and mail.  State is $39 in the Online version.  

[Daveblasz]

Thie is what they want you to believe, they want you to think you accidentally upgraded.  Its bull I was lucky enough to have my screen recorded I authorized 98.00 also got a payment receipt with and confirmation number for my order for the amount of 98.00 only a bit later I got a separate email with a receipt with the same transaction  number confirmation number but for 258.00 not 98.00 was promised a refund after letting them screenshare to see what I actually authorized yet they said I had to do this form to get the promised refund.  It was denied both times so far so now need to go to the bank to proceed with a formal chargeback and file complaints with the FTC and my state Attorney General.

[dollyv1]

They have done the same for me, how did you got your refund?

[dollyv1]

Same situattion here, how did u got the refund

[MarilynG1]

Here's info on Requesting a Refund with a link to a Refund Request Form.

@dollyv1