Overcharged for filing fees-I was way overcharged. Was supposed to be $39.99 and ended up being $114! I want reimbursed.

[jcobb29j]

Overcharged filing fees. Was only supposed to be $39.99. 

[EbonyL · Accepted solution]

Due to IRS adding new changes within the Schedules, there are now situations in which an upgrade may be needed. Because of this, it is possible that you may have added an add-on that required an upgrade or an extra charge. 

To see a breakdown of your charges, please follow the instructions in this FAQ

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online?jump_to=answer_...

As long as you haven't paid, registered, or deducted the TurboTax fee from your refund, follow the directions in this FAQ to remove all unwanted add-ons. 

 https://ttlc.intuit.com/questions/1901213-what-can-i-do-to-reduce-my-fees?jump_to=answer_3301994

There is an additional charge for state taxes with all products, except Free Edition.

https://turbotax.intuit.com/personal-taxes/online/

Also, if you elect to pay your TurboTax fees with your refund, there is a fee for that as well.

https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service?jump_to=answer_33013...

 You can follow the instructions listed in the following TurboTax FAQ to contact Customer Support if you need further assistance. https://ttlc.intuit.com/replies/3300041

[Ber]

I was overcharged aswell! Was quoted $40.00 and just checked the amount refunded .. they charged $80.00 without my consent! 

[Mcent47]

They overcharged me by a few hundred! Were you able to contact turbo tax on the phone? Everytime it's a 45 minute wait!

[DMarkM1]

Verify what the charges were in your TurboTax account.  Sign in to your account and click "Tax Tools" and then "Tools" in the left hand menu.  You will see a box in the center screen, "My Fees"; click there to see a breakdown.  Remember if you selected to have your fees deducted from your refund there is $39.99 charge for that service.  Once you see the breakdown and it appears to be an wrong charge you should contact customer support for resolution.  

[snoocks0313]

I signed up for the $40 simple pkg and Turbo tax charged me $1210 on my credit card. I turned this into in but haven't heard anything. I'm not going to use them anymore as they are crooked!! S Schmoock

[ChondelLO]

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

[magnusjackson93]

I was charged $220... I was on hold for 5 hours yesterday and turbotax support never answered. I'm on hold again today! I should have been charged 135 at most. I want a refund! I already owe federal and state a combined $1200 dollars and I can't afford to pay $220 to turbotax. I didn't sign up for self-employed or turbotax pro or anything like that and somehow I was charged $120 dollars instead of the $34.99 plus the 50 for the two states I worked. It would be great to get some help with this?

[Maaa]

Over charged $288 and credit my account only $80 never requested any additional service only basic .

First customer service said once you paid by credit card it’s nothing we can do. The 2nd customer service he said oh no they charged you twice but I will credit you account $80.

My questions is how much $288.53 divided by 2? It’s $80 or $144?

either way I will  stop until a get full refund by legal way 

[Maaa]

Over charged $288 and credit my account only $80 never requested any additional service only basic .

First customer service said once you paid by credit card it’s nothing we can do. The 2nd customer service he said oh no they charged you twice but I will credit you account $80.

My questions is how much $288.53 is divided by 2? It’s $80 or $144?

either way I will  stop until a get full refund by legal way 

[Jsaavedra13]

I was overcharged as well, I was only expecting to pay $152-$170, I chose the self employed federal return for $84.99 , self employed state return for $36.99 and the audit defense bundle for $30.00. I ended paying turbo tax state online state CA tax year 2020 $50, turbo tax self employed tax year 2020 $170, and turbo tax live max with refund process svc tax year 2020 $60. I ended up paying $280, my return ended up being only $539. So after getting docked for services I never requested or for prices I never initially agreed upon, I got a DD of only $259. I've never had this problem with TurboTax before, and the one time I do came at the worst possible time. I'm not sure how such a big mix up can happen when it comes to this, but I'm hoping I can get it corrected tomorrow or this will be the last time I use turbo tax and will be sure to warn those I know that also use their services, so that they can avoid this inconvenience in years to come. 

[Diamondd]

We received $219 less than our stated refund.  Please correct the issue.

[HeatherPLO]

In this public forum, we cannot diagnose why your refund has been reduced.  For additional information, please see this Help Article or this TurboTax blog post.

@Diamondd

[roxanchez]

I had something similar. I had to upgrade to file the single 1099 I received. And was charged $59 twice, for two different states, even though the change was only for one state.  

[jcobb29j · Accepted solution]

https://fox59.com/indiana-news/indiana-gets-2-9-million-in-turbotax-settlement/