Tax Year Prior to 2020: I want to talk to a HUMAN

[mesquitebean]

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@maurirab  wrote:

Doesn't have a US telephone number, and without that, not a chance of having, for example, a e-mail address to contact them. Turbotax doesn't work for people abroad.

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See the answer I left you in your other thread concerning error

601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

https://ttlc.intuit.com/community/taxes/discussion/question-not-solved-couldn-t-e-file/01/1730215/hi...

If you need to contact TurboTax Support and cannot phone the TurboTax Support (800) 446-8848 from your country, you can directly message a TurboTax support agent at Twitter or Facebook.  It's likely not a free call from another country, so be aware of phone charges if you are on hold a while.

Support hours: 5AM-5-PM Pacific (8AM-8PM Eastern) 7 days.

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[kram63]

I  am a first time user. I was ready to finish filing my Fed taxes when asked to submit a verification code sent to my e-mail at 9:05PM EST. I still have not received the verification code and that was over 1/2 hour ago. I did receive the receipt for my payment for turbo tax. When am I going to receive the verification code so I can finish up? 

[mesquitebean]

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@kram63 wrote:

I  am a first time user. I was ready to finish filing my Fed taxes when asked to submit a verification code sent to my e-mail at 9:05PM EST. I still have not received the verification code and that was over 1/2 hour ago. I did receive the receipt for my payment for turbo tax. When am I going to receive the verification code so I can finish up? 

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You should receive it fairly quickly (a minute or 2), but it might take up to 5 minutes after you request the code.   Be sure you check your email's spam and junk folders in case it ended up there.

  Be sure you are using the correct email address.   Check the email address you show in your Intuit Account settings, or try a different one if you have another email address. To do that, go to the left menu column and click on Intuit Account, and review your settings.

Watch this video on the procedure:

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

NOTE:  Be sure that when you go to get the code in your email that you leave the window open that originally asked for the code.  i.e., use a second tab or a second window to check your email. 

[Kristina 1]

I filed my taxes March 30 with TurboTax and they’re telling me it’s been on hold because of a earn income credit I don’t know if I did this wrong or what I need to know what I need to do to fix this

[befoundbyme]

Why is it IMPOSSIBLE to get through to a HUMAN at any of the phone #s I have? Send a number that works asap

[DoninGA]

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@befoundbyme wrote:

Why is it IMPOSSIBLE to get through to a HUMAN at any of the phone #s I have? Send a number that works asap

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[6469Sue-]

I have filed my taxes with turbotax. Would not let me finish sign with electric and they got paid all ready

[VolvoGirl]

@6469Sue-   What is your question?  If you didn't finish Efiling or it rejected it is too late to efile now.  You have to print and mail it.  The Turbo Tax fees are to prepare the return whether you efile or print and mail.

[Anotherloopnohuman]

I have used TT for years.  Last year and this year I got a notice to update payment.  Last year I was successful in speaking to a live person and fixed it, now I still get the notice because I apparently have another inside account.  I need to talk to someone. 

[xmasbaby0]

@Anotherloopnohuman Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

[VolvoGirl]

Are you on the Advantage Plan Auto Renew program?  You might have more than 1 Account.

Use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery  

Then cancel any extra accounts you have

https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment...

[Apiffany]

I need help with my card

[xmasbaby0]

@Apiffany

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

Why can’t I get the Prepaid Visa?

https://ttlc.intuit.com/questions/4139947

1https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/01/273...

[danielnpatricia]

I have recently replaced my seagate backup drive.  I see my turbotax files from 2015 thru 2019 but the ones I've tried to pull up do not have the data on the forms.  Only the prefilled stuff.  Also, it is my understanding that they should he in my documents folder.  I saw them there at one point but now see them in my "personal file" folder on my desktop.  When I open that I can't open any of the years returns.  Please help me to find a filed copy of my 2019 return.

[Fidgetspinster9]

The issue is that we pay them monthly fees to provide a service. Giving contact info that doesn't allow us to contact is fraudulent. People have security blocks appearing on their accounts, keeping them from paying Bill's. Automated services aren't sufficient.