CHECK THIS ENTRY: Form 8962: Your calculations could not be completed. Reference code: 6-399-259 Error

[khadijahdp]

I can move on to complete my return and the platform won't allow me to clear and start over saying I've already paid but I'm using the free edition.

How do I get past this error?

[NicolleR1]

You will not be able to prepare Form 8962 on the Free Edition. If you are using a TurboTax Online product, you will need to upgrade to The Deluxe edition or higher.

If after upgrading to the TurboTax version you are still getting this error, remove the form altogether and enter it again. This usually fixes this error. 
 

You can manually review a section or delete a specific form/worksheet in 2 different ways. To manually review a section, you will manually go there and click the trash icon next to the section you want to remove.

It is not recommended to delete a form or worksheet directly; instead we recommend to go over each specific section of the return from the beginning, double-check your entries and answers, and remove any necessary information. 
 

To delete that specific Form, see the applicable link below
 

How to Delete a Form on TurboTax Online

How to Delete a Form on TurboTax Desktop

[khadijahdp]

Thank you for this. I’m not actually trying to g to fill out form 8692. The person I’m filing taxes for receives Medicaid and did not purchase through the marketplace. Nor has a 1095C from an employer.

It won’t let me clear the form and start over. It says I can clear the form because I’ve already paid the fee. However, I didn’t pay a fee because I’m using the free edition. It’s so frustrating. 

[LeticiaF1]

The error that you are getting is due to having Form 1095-A in your return and not completing Form 8962 completely on your return.  The error could be because you started entering something for Form 1095-A or accidentally selected a box for it.  If this happened the program would have started calculating Form 8962.   

Since she didn't receive insurance through the marketplace, you don't need anything completed for either Form 1095-A or Form 8962.  Follow the instructions from NicolleR1 and delete Forms 1095-A and Form 8962 from the return, if the program started them. 

If this doesn't clear your error, you could also try troubleshooting your web browser.  Turn off any pop-up blockers, use a different web browser, delete your browser cookies.

@khadijahdp