You can normally delete the forms that TurboTax has prepared from your opening the screens that support them. If you are using TurboTax Online, see this help article and below for the steps to Delete a Form:
- Open or continue your return.
- On Tax Home, select Start, Continue, or Pick up where you left off to enter your return.
- In the left menu, select Tax Tools and then Tools.
- In the pop-up window Tool Center, choose Delete a form. (Look for any form or worksheet relating to Medical expenses.)
- Select Delete next to the form, schedule, and worksheet in the list and follow the instructions.
If despite live sessions with Support you are unable to resolve this issue, one more thing you might try (I didn't see it mentioned) is to try another browser. Some users have reported success with Edge when their usual browsers didn't work.
Otherwise, if you still have no resolution, see this help article for information about refunds. TurboTax Online products are normally non-refundable, because you have the choice to prepare your return without paying upfront; however, you could request an exception if there is an unresolvable issue.
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