Chat with agent

[DoninGA]

@Marcpigny25 See this TurboTax support FAQ for how you can review your TurboTax account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

[Wingsports]

I have used turbotax since the year 2000. I understand i cannot use it anymore because i need windows 11. I have windows 10. My laptop will not update to windows 11.  So if i use HR bock will it use my turbotax data previously on my laptop. I cannot afford to buy a new laptop specifically fir the new turbotax

[mesquitebean]

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@Wingsports wrote:

I have used turbotax since the year 2000. I understand i cannot use it anymore because i need windows 11. I have windows 10. My laptop will not update to windows 11.  So if i use HR bock will it use my turbotax data previously on my laptop. I cannot afford to buy a new laptop specifically fir the new turbotax

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The H&R Block website says their software can import from TurboTax files (TurboTax calls it "transferring" the prior year data), but I don't know how complete or accurate the importing process is.  If you go that route, you should go over all the info once imported into H&RB to be sure it's complete/accurate.   

I realize you probably want to use a desktop product, but Online TurboTax (in a browser) is another option, and it will let you transfer the 2024 data file from your laptop.   However, there are some drawbacks.   Online TurboTax can only prepare 1 Federal return per account and has no forms mode for direct viewing/entry on forms.

[Seth7363]

Hi yeah so it says that my refund came in three days earlier than expected and it says that I should be receiving my refund by the end of today. When can I expect that to come in? Will it be before 5 PM cause I looked it up and it says it would be before five, but I’m just checking to see

[xmasbaby0]

@Seth7363 No one in the user forum knows when your refund will post to your bank account.   That will depend on your bank and when the bank posts deposits.  You will just have to keep checking your own account.

[user17713663773]

I was double charged

[xmasbaby0]

How can I see my TurboTax  fees? 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

  No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

  https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

@user17713663773

[Dennisrobbins]

I had an appointment 2pm 

goths call at 1235 saying my appointMENT WAS REAdy FOR 1235

was never informed of change 

230

was open so I am now here 

again never received any email

as promised 

what do I do?

[user17715455831]

hello i have no way of getting in my email all done with doing my taxes but wants a code to that email to reply with a code

[mesquitebean]

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@ user17715455831 wrote:

hello i have no way of getting in my email all done with doing my taxes but wants a code to that email to reply with a code

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Are you saying that during efiling that you cannot access your email at all to verify your email address?   You can also verify or change the email address if desired (using the steps below.)   You can go to your settings in your Intuit Account and change and/or verify your email address there if it's not verified.

• In the left menu column scroll way down to Intuit Account.
• Then once in the Intuit Account settings choose tab Sign In & Security.
• See if your email address has a tiny link beside it that says "not verified".  If so, click that to verify.
• Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
• Or you can change the email address there that you want to use for notifications, if desired.  if you do change it, then try to also verify it while there, and then maybe it won't require a code during efiling..

If after all that, you still can't resolve your issue, here's how to reach TurboTax Support  5AM-9PM Pacific, 7 days per week..

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax