Chat with agent

[Halstax2020]

chat with agent on line

[bluedeb · Accepted solution]

TurboTax’s Live chat feature is here to quickly connect you with a tax professional while you're working on your return. This feature is available daily from 5:00 AM to 5:00 PM PT.

To access the chat feature:

1. Sign in to your TurboTax Live account
2. Select Live help on your screen
3. On the Hello screen, select Connect Now, enter your question and select Continue
4. On the next screen, select Chat with us. Enter your details and select Get a chat. You will be connected with a specialist as soon as possible
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[allumjc]

How do a change the IP PIN in turbo tax?

[DoninGA]

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@allumjc wrote:

How do a change the IP PIN in turbo tax?

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To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin

[PattiF]

Here are two ways to navigate to the section to enter the 6-digit IP PIN:

• Log in and open your return ("Take me to my return")
• Once the return is open, then go to the Federal Taxes tab.
• Subtab Other Tax Situations
• Scroll down to Other Return Info.
• Choose Identity Protection PIN and Start (or Revisit.)
• Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"

Or another way:

• Open your return if not already open.  ("Take me to my return.")
• Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS.
• In the Tools window choose TOPIC SEARCH.
• Enter IP PIN without quotes.
• In the selection list highlight IP PIN and click GO.
• Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"

• If you need to remove the IP PIN, select the trash icon.  Then add the new IP PIN.

@allumjc 

[Moparfans]

Hello I just want to let turbo tax know there is error on information being given out. For the state of California both federal and state taxes have been extended to October 16th there is no interest if you have federal taxes due and need to hold off payment until or before that date this misinformation caused me to pay now when I could of used that money for other necessities please verify your information 

[bluedeb]

@Moparfans  This post is about TurboTax Live Chat not about CA tax extension.

[Mrblack1]

Hello my name is Jermaine Suggs, I tried to fill my taxes a while back an I realized I didn't complete it I need help an don't know how to get it done , I think I filled them wrong

[Anthonycrocker22]

Should I amend my taxes after I get my tax return. I may or may not have another W-2 coming in. I can’t remember. Federal taxes was already accepted

[xmasbaby0]

@Anthonycrocker22 If you already e-filed and the return was accepted, and then another W-2----   or another kind of tax document arrives, you will have to amend.   You cannot amend until late in February when the Form 1040X becomes available.

[kayessell]

Hello?

[xmasbaby0]

@kayessell This is not live chat.    The user forum is like a message board.  You need to post a complete and specific question and then wait for a reply.

[brownzoo]

Hi, I use TurboTax every year but in the past years, I’ve bought the home & business edition because I receive a difficulty of care payment from the state. Can I do that if I buy the deluxe federal & state edition?

thank you

Rebecca

[LindaS5247]

You can enter difficulty of care payments using TurboTax Deluxe.

After you enter your Form W-2 you will select "continue".  The next screen you will get is "Let's Check for Uncommon Situations." ‌You can scroll down and select the box "Nontaxable Medicaid waiver payments that qualify as difficulty of care payments".

It will look like this:

[Edwardstaxes]

Hello I am needing help, I am separated and need to file my taxes, it requires my wife info I don't have it not acces to it

How can I file