Chat with agent

[CatinaT1]

Tax Tools and Tools are down the left side of the screen in a black border.  Follow these directions. 

• Down the left side of TurboTax, click on Tax Tools.
• Click on Tools.
• Click on My Fees in the center of the screen.

[EDY1]

I DON'T NEED TURBO TAX DELUXE, I NEED BASIC OR FREE.

[DoninGA]

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@EDY1 wrote:

I DON'T NEED TURBO TAX DELUXE, I NEED BASIC OR FREE.

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The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.

[josephdrs]

Hello, I downloaded intuit turbotax and I'm a single owner of a LLC, but its telling me that the software is not the right one

[DoninGA]

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@josephdrs wrote:

Hello, I downloaded intuit turbotax and I'm a single owner of a LLC, but its telling me that the software is not the right one

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If you are using the TurboTax desktop editions installed on a personal computer, all the desktop editions include the same forms, schedules and worksheets.  You only get more help and guidance using the higher desktop editions.

The desktop edition you are now using supports single owner LLC income and expenses reported on a Schedule C.  Your edition may recommend that you upgrade to the Home & Business edition, but that is only a recommendation, Not a requirement. 

[Elodie]

So i just checked my taxes and no federal taxes are being taken out unless my income hit 500 dollars or above. I have fixed my w4 multiple times think I was filing it wrong but I am confused on what might the problem be.

[KeshaH]

This is normal based on how withholding works.

Federal tax withholding is based on your estimated annual income, filing status, and the information you provide on your Form W-4. If your paycheck doesn't reach a certain threshold, you may not have any federal tax withheld because your expected annual income would be below the standard deduction ($15,000 for single filers in 2025).

This doesn't mean there's a problem with how you filled out your W-4. It could simply mean that based on your current income level and withholding settings, the payroll system is calculating that you wouldn't owe federal income tax until you earn more income.

If you'd prefer to have taxes withheld anyway, you'll need to submit a new W-4 to employer and specify an additional amount to withhold on line 4c.

@Elodie  

[Freshd07]

I cannot track my refund. Every time I try it says they cannot find it with the information given. But it says my refund was accepted! That’s was on the 12th! 

[CatinaT1]

Are you getting an error on Where's My Refund? Make sure you are entering the correct Federal refund amount and not the combined Federal and State refund. Also make sure you are entering your full federal refund amount, not the amount you would get if you had fees taken out.

[Rogi]

Hello- my tax return was rejected claiming my wife, Francisca Rogi, has a SSN that belongs to someone deceased. Shes alive, please help me.

[CatinaT1]

Have you confirmed you entered her SSN correctly?

[batsaikhandolgormaa]

Hello Please check my tax refund hasn't arrived in 21 days. Is there a problem?

[KeshaH]

You can check the status of your refund by using the IRS Where's My Refund site. This site will let you know if the IRS needs more information from you, has offset your refund to pay a past debt, or just needs more time to process your return.

@batsaikhandolgormaa 

[Monilladown]

Hi....

[Monilladown]

Hello