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Level 1

Question

Turbotax won't accept my credit card to pay for Turbotax Self-Employed.My bank says card is fine and all addresses and info are accurate.Please help!

Forum|Forum|7 years ago
June 4, 2019
4 replies
1 view

No text available

TurboTax Self Employed Online

Level 14

Please see below for troubleshooting this particular issue:

https://ttlc.intuit.com/replies/4194663

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

The system will not accept my credit card. I entered several credit cards.

Level 2

I’ve tried suggestions and still getting the same message

Level 15

If you can't get your credit card to be accepted, you could try purchasing a pre-paid Visa or Mastercard at the grocery or drug store.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 4

Translation of David's (and appears to be Intuit's as a whole) Response: "If your CC does not work, tough crap because we are not going to even attempt to fix it. Go BUY a New CC and MAYBE it will work".

Level 2

Still happening the day before the deadline. I'm about done with Turbo Tax after 18 years of using them. Rediculous

Level 15

@ J4U wrote:
Still happening the day before the deadline. I'm about done with Turbo Tax after 18 years of using them. Rediculous

Also see this FAQ:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-your-payment-information-cannot...

I see from your other thread, you have tried multiple browsers and other credit cards. Unless you get another suggestion in this user forum, here's how to reach Customer Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

Level 2

3 cards haven't worked or 3 different browsers at minimal security settings.

Been on hold for 52 minutes 45 seconds and counting. Hopefully they answer and can take my payment and give me a confirmation code as it states in the software.

Not holding my breath

Level 2

I tried everything. This is what worked. I used my sister's credit card that had a different address on it and the payment went through.