My License Code isn't working.

[VolvoGirl]

Is there an error code or message?   Did you buy the License Code for the Online version or the Desktop download. Where? Several retailers are selling both.

Activate Online License Code
https://shop.app.intuit.com/activate

How to use the Online License Code. It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[LindaS5247]

If your license code is not working and you are using TurboTax Desktop, you can open your TurboTax software on your computer, sign in to your Intuit account, and you will be prompted to enter the 16-character alphanumeric code (XXXX-XXXX-XXXX-XXXX). This will activate your software and verify your license code. You can find the code in your confirmation email, your box, or the software download page, depending on how you purchased it.

 If the activation screen doesn't come up, you can select to  "Activate New Product" from your TurboTax "Help" menu.

 You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

 See Also:

How do I find my license code for TurboTax Desktop?

How do I get started with TurboTax Online that I purchased from a retailer?

How do I get started with TurboTax Desktop?

I can't find my license code

Please return To Community if you have any additional information or questions and we would be happy to help.