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I can't find my license code

SOLVEDby TurboTaxTurboTax Windows1828Updated 3 weeks ago

Your license code is a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that verifies the software and allows you to finish installing and begin using TurboTax.

Here's where to find it:

If you downloaded TurboTax directly from an authorized retailer, your license code should be included in your order confirmation. Check your email or your order history. If it’s not there, you’ll need to contact the retailer directly.

If you downloaded TurboTax directly from TurboTax.com, you can find your license code:

  • On your order confirmation screen
  • In your email confirmation
  • In your Downloads folder:
    1. Go to turbotax.intuit.com
    2. Hover over Do it yourself, then Doing your taxes with a CD/Download, and then select Access my downloads
    3. Sign in to your account. Make sure it's the same one you used to purchase the software license
    4. Select Downloads and look for your license code under the TurboTax product name
    5. Return to the install screen and enter the code to continue

If you downloaded TurboTax through TurboTax Advantage, you can find your license code:

  • In your notification email
  • In your Downloads folder:
    1. Go to turbotax.intuit.com
    2. Hover over Do it yourself, then Doing your taxes with a CD/Download, and then select Access my downloads
    3. Sign in to your account. Make sure it's the same one you used to purchase the software license
    4. Select Downloads and look for your license code under the TurboTax product name
    5. Return to the install screen and enter the code to continue

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box.

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.

Note: The 2019 product has a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX).

If you're being asked to re-enter your license code after a software update or multiple times, follow these instructions.

Still can’t find your code? Contact us.

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