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Could it be this? Need email error. See
This seems to be exactly what is happening. So there seems to be nothing I can do then?
Update.....looks like they replaced that FAQ with a new one here,
THANK YOU for the above link, @VolvoGirl! I had the same problem, but the instructions didn't work for me because my email was already verified.
SOLUTION 2:
I hope this works for you, too!
You have to verify the email that you already have on file. Go to the bottom left hand corner, find "Intuit Account" and select it. Then go to "Sign-In and Security". Then you will see the option to verify your email address, or to enter your email.
When you get the verification email, you need to follow the link and login again to resolve this issue.
Please see this TurboTax Help Article for more information.
Thanks for responding @KatrinaLO ! My issue was that my Intuit Account email WAS verified, and I kept going around in circles performing the same steps as you (rightly) recommend. As a last resort, the customer service person's Tier 2 resource recommended that we try entering and verifying a completely different address. Using another one of my gmail accounts did the trick for me. 🙂
Glad to hear you were able to get this resolved. Thanks for the update @badwolf1965.
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