THANK YOU for the above link, @VolvoGirl! I had the same problem, but the instructions didn't work for me because my email was already verified.
SOLUTION 2:
- Log into TurboTax.
- Select Intuit Account near the bottom of the left menu.
- On the Intuit Account site, select Sign in & Security.
- Change the email address to a different address (if you have more than one email address already, use a different one; you may need to create a new email account if you do not have a bazillion as I do.)
- Open the email notification that is sent to the new email you entered, and follow the instructions to confirm this address.
- Return to TurboTax and select File from the left menu.
- LATER, deal with the "Your username and email do not match" message you get on your Intuit Account screen.
I hope this works for you, too!
