I want to register my turbo tax but it keeps taking me to online.

[catsgotsoul]

How do I login to turbo tax without it automatically taking me to "online."

[MonikaK1]

Are you attempting to register a Desktop version of TurboTax?

If you purchased your software from a retailer such as Walmart, Costco, Best Buy, etc., you'll be prompted to register every time you open TurboTax. The prompt will disappear once you register your program.

But if you choose not to register, that's OK too—just select Continue whenever the registration prompt appears. See this help article for more information.

See also this help article for more information to get started with TurboTax Desktop.

You can go to this webpage to log in if you are using TurboTax Online.

[VolvoGirl]

Well you do have to log into your account or set up an account to install it.  Did you get it installed ok and activated with the 16 digit License Code?  

Starting in 2023 you need to sign in or create an account.  See How to install with a License Code 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

[catsgotsoul]

Thank you, Monika,

Thank you, Volvogirl.

I have been using Intuit for almost 20years. I have never had this problem before. 

When I login to Intuit I am automatically taken to online tax forms.  And once inside I can't go anywhere else but be in online tax forms. I don't want online taxf orms, I don't use online tax forms , and never have.

How do I get to the dashboard where I can see all my different orders? And is there a place I can chat with intuit or do I have to phone the number (where the only seem to work 9-5 Mon, Fri when most people aren't doing their taxes).  How do I login to intuit without going directly to online taxforms? 

thanks

[JotikaT2]

Please see the following links for options available to you.

How do I update my TurboTax account info?

I need help signing in to my Intuit Account

Request to access your TurboTax Account

@catsgotsoul 

[Zink0]

These replies are so unhelpful.  I am having same issue.  

Do they not want us to buy the desktop software ?

Do they not sell it directly anymore ?

I agree with the poster - Their wizard offers no way to buy the desktop software.  Posting a link on how to log int is not helpful at all.

[Zink0]

can buy it here : https://turbotax.intuit.com/personal-taxes/cd-download/premier.jsp

Each year they make it a little harder to find..

[catsgotsoul]

thanks Zink0

Very true.  Last year was hard to find and cuz I only need to find it once, I don't remember for the next year. 

This year I had to phone Intuit to get an answer (they don't work on weekends). The woman was very helpful. But even she had a hard time trying to figure out the dashboard too. In the end I bought my version from Amazon.

[Ddorena]

This is happening to me, too. I don't get the blue box with the place to sign in to my Intuit account; I only get the left half of that split screen. So, I go to Intuit separately and sign in, but that takes me directly to a sales pitch for buying the online version of Turbo Tax 2024.  I've deleted and reinstalled TurboTax 2024 but I can't activate the software.

[Ddorena]

Me too. And for all their bragging about great support, there's no available chat (or phone or email address) to ask for help activating a desktop version of Turbo Tax.

[Ddorena]

Solution (for me at least): I couldn’t register/activate TurboTax 2024 using Safari on my Mac laptop OS 15.3. The program would load but I never got the screen to enter the validation code, It directed me to sign in to Intuit but that just took me to the online version of TurboTax. After trying everything, I finally got it to work by erasing my recent history and cookies, then turning the laptop off so it would completely reboot. When I turned it back on and opened TurboTax ‘24, the registration process worked just as it should.