Request to access your TurboTax Account

The quickest way to get into your account is to try our self-serve account recovery process. Enter your phone number, email, or user ID. If those options won't work, select Try something else or Verify my account a different way.

If you can sign in to your TurboTax account, but need to update your contact info, we have instructions to help you.

If you can't access your email or phone number, and therefore can't receive a code, fill out the form below. We'll process your request during our regular business hours (Monday–Friday, 5 AM to 5 PM PT). If you submit after hours, we'll process the request the next morning.

For your security, only you can make changes to your TurboTax account. Our specialists can't update or modify your account information.

Select the Recover my account button to access the account recovery form. Be sure to fill out every field exactly as it appears on your account.