I payed to file but wasn’t able to file so it’s still in progress. I need to go to a human. For online no refund, but could have saved a hundred with the cd why????

[sarahcuda82]

This is ridiculous I now have to pay someone else and I’m just out $207? 

[xmasbaby0]

Was your return rejected?  What was the rejection code or message?

[xmasbaby0]

You do not have to "pay someone else"--you can print, sign, and mail your tax return to the IRS if you are unable to e-file it.

[sarahcuda82]

My return wasn’t rejected. I haven’t even completed filing yet and still in process. I didn’t feel comfortable checking a box to pay the state and agreeing that I would just drop it in the mail when i didn’t have it. I was going to file for an extension, but I didn’t understand how estimated taxes work, so that wasn’t an option. If I would have bought the cd for $100 they would have give me a refund of purchase price within 60 days, but with online they don’t. So now I am going to go to an accountant to help, because I want to make sure I have help. Im just disappointed that had I know about buying a cd, instead, i would have just done that. I guess I am just out money, and didn’t even use there service to actually file. Next time I read the fine print. Thank you for responding

[Critter]

Ok ... you do not have to pay the state right now if you don't have the money ... choosing the mail check option did not require you to pay anything right away ... but what was more important was that you either filed timely or filed an extension.  If you did neither then you are officially late and the penalties and interest have started accruing.  If that was your ONLY reservation then file the return now (since you were not worried about that portion of the situation)  and pay something with the voucher you mail if you can if not the state will be happy to mail you a bill. You do not need a paid preparer to tell you this ... sorry you did not post this question sooner to be educated.

[Critter]

When you use the Online program it is free until you want to see the entire return and once you pay  you can print  and mail it ... you have full access to the program and a completed return. Intuit is a public for profit company and if they refund everybody's online fees then they would soon be out of business. Sorry but this is the company's policy ...

Does your unconditional 60-day money-back guarantee apply to TurboTax Online?

Does your unconditional 60-day money-back guarantee apply to TurboTax Online?

Does your unconditional 60-day money-back guarantee apply to TurboTax Online?

No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products.

Per our Terms of Service for TurboTax Online:

You may use the TurboTax Online software without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay or register for the Services.

Related Information:

• Our TurboTax Satisfaction Guaranteed Refund Policy
• Can I get a refund of the e-filing fee if my TurboTax Online return is rejected?

[sarahcuda82]

I haven’t even completed filing yet and still in process. I didn’t feel comfortable checking a box to pay the state and agreeing that I would just drop it in the mail when i didn’t have it. I was going to file for an extension, but I didn’t understand how estimated taxes work, so that wasn’t an option. If I would have bought the cd for $100 they would have give me a refund of purchase price within 60 days, but with online they don’t. So now I am going to go to an accountant to help, because I want to make sure I have help. Im just disappointed that had I know about buying a cd, instead, i would have just done that. I guess I am just out money, and didn’t even use there service to actually file. Next time I read the fine print. Thank you for responding

[TKE0317]

Isn't it FRAUD to charge me for filing my return though you didn't file it?

You accepted my $148 but, due to some technical difficulty, the computer connection wasn't completed and timed out before my return was filed. Now, I'm faced with having to pay another $148 to try to file my return. This isn't fair! So I ask that you refund the original $148 so I have enough cash to pay the $148 to actually file my return.

[VolvoGirl]

The Online fees are to prepare the return whether you efile or print and mail it, not to file it.  Efiling is free and included.  For 2019?  You don't have to pay again.  Go back and try to efile it. You can efile until Oct 15.  Or print and mail it.

If it's trying to charge you you might be in the wrong account. It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

[DoninGA]

---

@TKE0317 wrote:

Isn't it FRAUD to charge me for filing my return though you didn't file it?

You accepted my $148 but, due to some technical difficulty, the computer connection wasn't completed and timed out before my return was filed. Now, I'm faced with having to pay another $148 to try to file my return. This isn't fair! So I ask that you refund the original $148 so I have enough cash to pay the $148 to actually file my return.

---

If you paid the TurboTax account fees with a credit or debit card, there are no charges to access the same account again and either e-file the tax return or print the tax return for mailing.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

You must sign onto your 2019 online account with the exact same User ID you used to create and pay for the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.