When you use the Online program it is free until you want to see the entire return and once you pay you can print and mail it ... you have full access to the program and a completed return. Intuit is a public for profit company and if they refund everybody's online fees then they would soon be out of business. Sorry but this is the company's policy ...
Does your unconditional 60-day money-back guarantee apply to TurboTax Online?
No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products.
Per our Terms of Service for TurboTax Online:
You may use the TurboTax Online software without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay or register for the Services.
