I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT
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Returning Member

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

Hello. I am having a difficult time getting professional help from an agent for turbotax. I recently paid for the deluxe package due to turbotax recommending that the upgrade was needed to file my taxes. I received a conformation number to my email with the day and time which is today as of jan 2nd but its not allowing me to continue because its saying i will need to pay again ???? I DID NOT RECEIVE A SERVICE NUMBER OR CODE ! Can an agent reach out to me so i will not  have to spend another $40.. Thank you 

6 Replies
Level 15

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday 

Level 15

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

Did you pay for the Online Deluxe version (which you are posting from) or the Desktop download Deluxe version?

 

if you are in the Online version you have also added on the Live expert help feature for a higher cost.  

 

Somehow you upgraded to the LIVE expert help feature for higher cost.  How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

Returning Member

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

I paid for the deluxe plan.i received a conformation number but its asking me to pay again 

Returning Member

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

are you an expert ? can you message me directly please 

Returning Member

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

Returning Member

I PAID FOR DELUXE BUT ITS NOT IN MY ACCOUNT

I am still having issues do you think you can message me ? @VolvoGirl 

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