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New Member

I need to speak to customer service representative

 
6 Replies
Employee Tax Expert

I need to speak to customer service representative

Please call Turbo Tax Customer service.  Here is a link:  Turbo Tax Customer Service

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New Member

I need to speak to customer service representative

I need help I still haven't received my tax return and it been over 6 weeks I filled by mail.

Level 15

I need to speak to customer service representative

@Lucas701 Six weeks......sorry--you have a long wait.  

 

MAILED RETURNS

 

The IRS has just started to work through millions of mailed returns that have been piling up in trailers during the pandemic.  All you can do is watch the IRS refund site to see when your return makes it to the surface and goes into processing. Sorry.

 

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue:

 

IRS operational status and alternatives

Processing Delays for Paper Tax Returns: Taxpayers should file electronically through their tax preparer, tax software provider, or IRS Free File

We’re experiencing delays in processing paper tax returns due to limited staffing. If you already filed a paper return, we will process it in the order we received it.

Do not file a second tax return or contact the IRS about the status of your return.

 

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

 

When the IRS finally opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

 

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

 

https://www.cnn.com/2020/04/20/politics/irs-mail-trailers-covid/index.html

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
New Member

I need to speak to customer service representative

I thought I had filled. Got a message that I haven't completed return. What's up?

New Member

I need to speak to customer service representative

please call me [phone number removed]. i filled and am being told its not complete. please call. i thought all was well and i was waiting for my return 

Level 15

I need to speak to customer service representative

@Stewart goldman No  one can call you from this user forum.    and----this is a public web site that can be seen by anyone.  For your protection the filter removed the phone number you posted here so that scammers and identity thieves will not use your number to call you.

 

Did you use Full Service or Live online TurboTax?   If so, call your Live Help:

 

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947

 

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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