Online tax preparation and e-filing for 2018 returns is now permanently closed. You had until midnight on Tuesday, October 15 to finish and attempt to e-file; if your e-file was rejected you had until October 20 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2018 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).
If you already paid for your online software you can ask customer support for a download of the desktop software.
If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific timeMonday - Friday
When I was filling up online, it showed I will get a refund. I was all done except for one question. However, due to holidays I missed the October 15th deadline. I can't remember if I had already paid then. I have downloaded the 2018 version and paid for it. However, now it is showing that I owe money. It is not asking the same questions also. I am also not getting the pop up screen for 1098-T.
Who can I contact?
I had completed my return with help from turbotax cpa I did not pay because I was told there would be no penalty for late filing for 2018. I tried to get back to complete paying for federal and state returns and could not access. Support cpa told me that too late to efile. Could not help me open downloaded .tax file. m frustrated since I had spent all that time completing return and now can not efile nor can I complete process to pay and print return to file
See this TurboTax support FAQ for completing a 2018 tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
I downloaded the software I paid for, but my operating system is too old to run the software. What do I do now ??
Which OS are you using Windows or Mac?
See this TurboTax support FAQ for Windows system requirements - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
See this TurboTax support FAQ for Mac system requirements - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
I am trying to open a file that is finished and the program sends me a message "Some formsets are not presentin this machine 'Error 190"
Can someone help me solve this problem.
See this TurboTax support FAQ for error 190 - https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbot...