I forgot my password & logged in using alternative verifications. I now need to create a new password but cannot because the old password is required to create a new one.

[CassandraLO]

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address

   • Try these steps to recover your User ID or password:

     1. Go to our account recovery page.
     2. Enter one of the following:
        • Phone number (recommended)
        • Email address
        • User ID
     3. Follow the on-screen instructions.

     Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

     • If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
     Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

Related Information:

• I forgot my password in the TurboTax CD/Download software
• How do I update my TurboTax account information?
• Forgot your TurboTax Advantage login?
• I forgot my password in the TurboTax Mobile App
• How do I access my prior year (2017) return?

[ldpellis]

Alldone

[WildernessPass]

I FORGOT MY PASSWORD& LOGGED INUSING ALTERNATIVE VERIFICATIONS. i NEED TO CREATE A NEW PASSWORD BECAUSE I NEED TO FILE MY TAXES.

[TiffanyL]

@WildernessPass 

If you forgot your TurboTax password and need to create a new one, please see the FAQ link provided below for assistance. Please respond back here and let us know if this does not resolve your issue:

What if I forgot my user ID or password?

[lindapsullivan]

I thought I reset my password

Did I click something wrong

[SForrestLO]

We are not able to see what you may have clicked on. This Turbo Tax FAQ will show you how to recover your account or change the password. 
Forgot your TurboTax Online User ID or password? 

@lindapsullivan