I cant access my 2019 tax return

Forum|Forum|5 years ago
December 3, 2020
5 replies
0 views

Hi,

I have paid for the full service self-employed tax return option thus year. When I tried to access my tax return today, I had no documents in my account.

I have accessed my documents before so I know its there but now there is nothing.

TurboTax Self Employed Online

xmasbaby0

Level 15

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

(Edited on 12-8-2020 to include missing part of first sentence)

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

kylekliss1Author

Level 2

I know it's the same account as a filed with because the emails are the same. Just all the documents are gone. I tried to talk to an expert but the messages are disappearing. I have used multiple computers and browsers. Nothing shows up under the "Get a copy of your previously filed returns" but I know it was there before.

Jroberts1

Level 2

I am having the same problem.

xmasbaby0

Level 15

Did you even TRY the recovery tool? You can have multiple accounts under the same email address. Try the tool even if you think you know you do not have multiple accounts.

mtruitt88

Level 2

I was having a hard time figuring out how to do this also. However, if you search in the search bar "how do I print my return" it will offer for you to print your 2019 tax return. I was able to download and print that way.

wfowks

Level 2

User name in 2019 was [email address removed].

In 2020 it was wfowks, I think. I downloaded the 2020 software and it wont transfer my 2019 info.

MichelleLO

Level 15

If you do not see your 2019 tax return data, it might be in a different TurboTax account. Go here to see how many accounts you may have, one of them should have the return you're looking for and that will be the account you'll want to use for your 2020 tax return.

@wfowks

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meier

Level 2

I cant access any of my 2019 tax information

KatrinaLO

Level 14

Follow the instructions in the TurboTax FAQ here to access your prior year return. You can also get a copy of your tax return by ordering a free tax return transcript online or by mail from the IRS. You can also pay the IRS $50 for an exact copy of your return.

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