How to reset password if old password is lost?

[SamTignor]

If you type option 3d in the PW box nothiong happens but display invalid PW

[CarissaM]

@SamTignor We are a public forum and do not have access to your password or login information. 

For assistance regarding the password, please contact customer support by clicking here.

[KatrinaLO]

If you need assistance with recovering your TurboTax account, please see the information posted here.

[Deb122553]

I lost my password, this is what I'll be known by. 

[Critter-3]

When you log in you are given 3 options ... enter a password,  get a code texted to your phone  OR  another way ... please choose one to get into the program. 

Then you can reset the password ...  

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

[tla89]

cannot reset password. Need help!!

[tla89]

I'm lost. I don't know how reseat a password. It's very frustrating!!

[MichelleLO]

If you are unable to reset your password, you can use the Account Recovery Request form in the below TurboTax help article to assist you with getting back into the account.

Account Recovery Request for your TurboTax Account

@tla89

[tla89]

I cannot understand what you want me to do!! I do not understand your instructions! Please Help!

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@tla89

[kim88liu]

May I have my current password please .

[mesquitebean]

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@kim88liu wrote:

May I have my current password please .

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This is a public Internet forum--a user community, not a direct route to TurboTax Support.   However, we can tell you how to regain access to your account, including resetting the password.   It's also possible that during the process you might discover you have more than one account without realizing it.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[Hansaniweaver4life]

I need help completing my I.d me form

[HeatherPLO]

Please see their Support page here for further assistance.  

@Hansaniweaver4life

[eb48]

We need help signing in.  We keep getting timed out.  What is a telephone number so we can talk to someone.