@raymond1711 wrote:
can,t reset password
In the absence of any info, I presume you are referring to your online TurboTax account as opposed to a desktop product's password-protected tax file. We can tell you how to reset an account password and recover account access. You might even discover you have more than one account, which is common.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
If you still can't regain access after all that, here's to phone TurboTax Support during business hours, Monday-Friday 5AM-5PM Pacific (8AM-8PM Eastern).
https://support.turbotax.intuit.com/contact
