How do I send an email to turbotax?

[moss11]

I would appreciate if turbo tax finally refunds the $50 it took from my account for 2019 tax return by luring me into paying services while it was supposed to be free based on my income which also resulted in a wrong tax return at the end because of TT outdated software and absence of help of any nature . Moreover TT made me fail getting my 2019 tax return done correctly and sent in time instead of helping me. It looks like TT billionaires are only interested in money and do not pity even hard working workers like me who lost everything because of such a pandemic trying to make money by all means. I am not joining the class action lawsuits underway against TT . I just want my $50 refunded as I badly need it being always unemployed ever since . thanks

[mesquitebean]

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@moss11 wrote:

I would appreciate if turbo tax finally refunds the $50 it took from my account for 2019 tax return by luring me into paying services while it was supposed to be free based on my income which also resulted in a wrong tax return at the end because of TT outdated software and absence of help of any nature . Moreover TT made me fail getting my 2019 tax return done correctly and sent in time instead of helping me. It looks like TT billionaires are only interested in money and do not pity even hard working workers like me who lost everything because of such a pandemic trying to make money by all means. I am not joining the class action lawsuits underway against TT . I just want my $50 refunded as I badly need it being always unemployed ever since . thanks

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This is mainly a user community forum, and nothing account-specific can be handled here.  Did you already speak to TurboTax Support by phone?  If not, here's how to reach them:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

If you can't get your issue resolved that way, and if you need to contact Corporate office, you can go to the page below.

Just below the page's large title, you'll see a blue banner that says:

"Do you have a question, concern, or feedback about an Intuit product or service?"

https://www.intuit.com/company/executives/

In that top blue banner there is a "Send an email" link with an arrow.  They supposedly will assign it to the right team for review.

NOTE:  Do NOT send any sensitive personal data since that is regular email--not secure email.

[moss11]

I understand all that ,thanks , but how come a company likeTT can not even provide its customers with a safe and secure email address asking not to email sensitive information because the email address is not secure enough. Sensitive information is not only ss# , it could be any other personal information. Unbelievable all this.

[RaeBae012]

Trying to undated my old account my user name Raebae012

[mesquitebean]

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@ RaeBae012 wrote:

Trying to undated my old account my user name Raebae012

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I'm sorry, but I don't know what that means.     Do you have multiple accounts, and are you needing to know how to find an old account, reset the password, and regain access?   If so, we can tell you the steps to recover account access.   Or can you log in OK and just want to change the User ID?

This is a public Internet forum.  For your privacy and security, do not post any personal info in this public forum.

[Janiet1]

The IRS Stimulus Service does not have my correct direct deposit information. For the last Stimulus direct deposit you sent me a portal that let me chang the bank information. I dont know why they didn't keep it in the system. Will you be sending another portal to correct this. Please send me another portal so I can send the correct information.  Thank you [PII removed]

[ErnieS0]

The only way to update your bank information will be to file a 2020 tax return with new direct deposit information. The IRS may not update their records in time.

You will not be able to change your information on the IRS Get My Payment tool.

The IRS says, “If your bank information is invalid or the account has been closed, the bank will return your payment to the IRS and we will mail it to you by check at the address we have on file.”

Related Resource:

Bank Account Information

[pjclarkBella]

I was at a screen to add my driver's license and it disappeared? how do I get it back?

[SForrestLO]

Click on File on the Menu. Complete 3 to enter your driver's license information. 

[moss11]

I downloaded TT application hoping that it works better than the website that lacks features to process different tax situations looking kind of outdated. But here we go again , the TT application is also not helping and not adapted to different tax situations. Almost at the end of 2020 tax return  where it is blocking me on healthcare policy section . I have filled up columns A, B where I had amounts to put in but for column C  ( Monthly Advance Payment of Premium Tax Credit ) my form is blank having no amounts to put in but the application blocks going to the next page asking in red letters --please enter an amount ? Can you please help. Thanks

[BillM223]

Have you tried entering 0 (zero) into each box in column C?

This is suggesting that no premium tax credit was paid for you during the year (certainly a possibility), so form 8962 will reconcile the amount paid for you (none) and award you the amount that should have been paid.

Anyway, try entering zeroes and see if that works.

[moss11]

yes I did try 0 even 5 and 10 just to see if it works but it did not , always blocking for going forward. thanks

[moss11]

Pandemic and all problems it created during 2020 made me miss my 2019 tax return that I tried to get done in time as I did every year previously by TT website. As I have expressed on this blog a few times TT not only did not help me this time around do the return correctly but also made it worse. There was no real help around probably because of the pandemic and also the software looked outdated and not adapted to every single situation resulting in a wrong return at the end despite multiple attempts in vain to submit to IRS . TT charged me $50 despite un unfinished wrong tax returned.

I found the following general problems with TT website software that made me miss my tax return deadline.

- unadapted to every individual tax situation.

- blocking customer from going forward when the situation is different from what the software is programmed for.

- despite giving customers the choice between standard deductions and real expenses , the software decides which one is best blocking customers for the best choice and for going forward. This in fact was the main problem that ended in wrong and missed 2019 tax return in my case . This was very damaging for me because , I not only missed my tax return but I also missed my 2019 tax refund and had to pay $50 for all the damage. thanks

[Mike9241]

@moss11  2019 can still be filed by mail. it can not be e-filed. if it's complete you'll need to print it out and mail it following the TurboTax filing instructions.   there is probably a fee. 

if it's incomplete you would need to purchase the desktop software to complete it.  you can upload the .tax2019 file to complete the return rather than having to start over. make sure all updates are installed before filing 

https://turbotax.intuit.com/personal-taxes/past-years-products 

[Lydia Hawkins]

I am trying to file my 2020 taxes using Turbo Tax Support.  Previous years I purchased the disk from Office Depot.  This time I purchased the wrong one and they would not accept it back for a refund, therefore I Mailed it to you TURBO TAX through U.S. Mail, hoping to be able to do my taxes on line with the Turbo Tax that's already in the compute.   PLEASE, I NEED HELP.