@moss11 wrote:
I would appreciate if turbo tax finally refunds the $50 it took from my account for 2019 tax return by luring me into paying services while it was supposed to be free based on my income which also resulted in a wrong tax return at the end because of TT outdated software and absence of help of any nature . Moreover TT made me fail getting my 2019 tax return done correctly and sent in time instead of helping me. It looks like TT billionaires are only interested in money and do not pity even hard working workers like me who lost everything because of such a pandemic trying to make money by all means. I am not joining the class action lawsuits underway against TT . I just want my $50 refunded as I badly need it being always unemployed ever since . thanks
This is mainly a user community forum, and nothing account-specific can be handled here. Did you already speak to TurboTax Support by phone? If not, here's how to reach them:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
If you can't get your issue resolved that way, and if you need to contact Corporate office, you can go to the page below.
Just below the page's large title, you'll see a blue banner that says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
https://www.intuit.com/company/executives/
In that top blue banner there is a "Send an email" link with an arrow. They supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
