How do I get my our 2021 tax return file when TurboTax is saying we didn't file with them that year even tho we did?

[xmasbaby0]

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2022 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc. 

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pd...

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-... •

NOTE:  TurboTax and the IRS save return for seven years.  Returns older than seven years are purged.

[Rebmarcla1]

I'll add that TurboTax is saying the same thing for the other 2 people's account that I done for 2021. Does that mean TurboTax screwed up? It seems odd that it is saying that for all 3 different accounts that I done that year. 

[xmasbaby0]

@Rebmarcla1 Did you use the same account and user ID for more than one return?   If you did that, then some of those returns are lost.  With online TurboTax, you get one return per fee.  If you use the same account and same user ID for more than one tax return, you overwrite the first ones and lost them forever.

Get a free transcript from the IRS or pay the IRS for copies.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

[Rebmarcla1]

All 3 had separate ID accounts.  

[DoninGA]

@Rebmarcla1 

If you signed onto a TurboTax online account with a valid User ID for the 2021 account and did not use TurboTax online for tax year 2022, this screenshot shows what you should have accessed.  Clicking on Your tax returns and documents would have shown the tax year that is available to download.