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3 replies

DawnC
Level 15
April 27, 2020

If you purchased your product directly from us, you can look up your TurboTax order here or look through your inbox for an email with the subject line Your TurboTax Payment Confirmation (or similar).

If you used TurboTax Online last year, you can find your order number by doing this:

  1. Sign in using last year's login (if you're not already signed in).
  2. Go to your Tax Home, if you're not already on it, by selecting Tax Home from the left menu (on mobile devices, tap in the upper left corner to open the menu).
  3. Select Show to expand Your Tax Returns and Documents, and then select View order details.
  4. Once you have your order number, look up the details here.

If you aren't seeing anything, you may be signed in with a different user ID than last year. To find all your TurboTax account logins, go here and follow the instructions.

Another possibility is that you paid last year's fees out of your federal refund with the Refund Processing service. In that case, those fees may not appear in your account.

Related Information:

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Level 2
July 31, 2020

This link doesn't work

DoninGA
Level 15
Level 15
July 31, 2020

@lucasrk wrote:

This link doesn't work


Which link does not work?

This is link - https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

 

Or this link -

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View order details

Level 2
November 2, 2022

Re: How do i find an order number

DoninGA
Level 15
Level 15
November 2, 2022

@admire23 wrote:

Re: How do i find an order number


Contact TurboTax support and use the words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2
February 24, 2023

Oder numbers 

Level 13
February 24, 2023

Did you try the steps provided through the thread? See the response provided by DawnC0 (1st response) @j1663.

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