Please see the following instructions to troubleshoot your download.
https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...
If you need further assistance, use the following link to contact customer support.
https://support.turbotax.intuit.com/contact/
Find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/855902
How to download
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
How to install on Windows
https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...
How to install on Mac
https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...
And, if using a Windows computer...you can't download it using IE11 (no download button). Use either the EDGE or Chrome browsers.
