How do i file a complaint

[DoninGA]

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@Katiesandoz wrote:

Good luck.   They took 160 dollars of my tax return when it should’ve been free.    I’m filing with Better Business Bureau and will never use turbo tax again.    

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You were shown the TurboTax account fees in the File section of the program on Step 1 with the Order Summary. 

You could have removed any option shown and you could have also cleared the tax return and started over with a lower priced edition or you could have used another service.

See this TurboTax support FAQ for removing options on your account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3...

See this TurboTax support FAQ for clearing the tax return and starting over - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/clear-start-turbota...

Go to this IRS website for all the tax preparation software vendors offering Free Filing - https://apps.irs.gov/app/freeFile/browse-all-offers/

[mmminc2]

Julie, same thing happened to me. Called customer service. They gave me a website address & it doesn't work.

[mmminc2]

What is the Intuit TurboTax controversy?

The Federal Trade Commission has issued an Opinion and Final Order that Intuit Inc., the maker of the popular TurboTax tax filing software, engaged in deceptive advertising in violation of the FTC Act and deceived consumers when it ran ads for “free” tax products and services for which many consumers were ineligible.Jan 22, 2024

[MonikaK1]

If you want to request a refund of what you paid for your TurboTax product, you can request the refund by filling out the online form at this link.

See this blog for more information about who may qualify to file for free using TurboTax. Some promotions were only offered until March 1st.

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses. 

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab:

@mmminc2 

[NoraG1]

I paid 79.00 to use the online tax service and get direct deposit. I printed it all out and it was all correct. Then my bank rejected the refund because you put an extra 1 in my account number. The money then went to your internal bank green dot where it was then sent to SBT(?) Where I was charged 30 more dollars for the privilege of them cutting and mailing me a paper check. YOU ARE A BUNCH OF SCAMMERS

[taxlady28]

What seems to have happened to you was a computer error, not a scam.  If it was a scam it would have happened to many others.  Computers are very reliable, but sometimes an error occurs when the data is transferred over communication lines.  The extra character was probably there although it did not show up in your printout.  Or it was added  in error by the system that transmitted your information.

[7272499621]

Yes I'm replying to your message because the same thing happened to me with TurboTax they left off one number on my account and I was trying to find out where did the money go   no one could explain so I took upon myself to go to maybe get an expert to help me with the situation again I was charged $89 which I was very angry this year 2024 the same crap happened again and not only that they took half of my tax refund and no one barely can explain why so much was taken out but like I said I will never use TurboTax again fool me once fool me twice not a third time cuz then I will say shame on me but TurboTax they are bunch of crooks and scammers

[Pummit79]

I’m complaint TurboTax overcharged bank fee too much and they charged twice two time. I am not happy with turbo tax and I saw this I. News last year. There was report and complaint about turbo tax overcharges people bank fee and negative about turbo tax. Now they doing it AGAIN. So I suggest everybody get out of turbo tax customer and go find free tax!!! 

[MMJFL]

Agreed with others - you are billed prior to being able to review your tax return and then it’s immediately submitted with errors, causing a rejection or worse a tax return being filed where  the data does not match up with what’s been reported onto 1099 forms, W-2s, and the list goes on.  In my case, I was charged once again for the person that screwed it all up to go back in and fix the return so it’s not rejected.  Users Beware,  a  federal tax filing cost upwards of the $500-$600 range with the state tax filing involved.  The customer service representatives are argumentative and do everything to blame the client.    Second, year customer and it is my last nightmare use of this company.  

[Sadieaura]

Where is my refund your holding my funds hostage for almost 3 months now. Keep lying saying the funds is sent out. I contacted cross river bank they are just the account holder they don’t distribute the checks unless are told by turbo tax I want my refund. I paid for a service. I got an Attorny reviewing the case. I will not use turbo tax again or recommend anyone to do so.

[SickOfIt]

I believe TurboTax is doing this deliberately. I have used them the last several years and never a problem until now. 

They just admitted to me that they base the level (and cost) of the version is dependent on last year’s tax returns and “what the forms are (in complexity). 

You aren’t made aware of the cost at any point ahead of the filing time.
The consumer is given the choice to either start from scratch or pay ridiculous amounts. It is taking advantage of your fellow man when they are the most vulnerable. It is by design opportunistic.

[JotikaT2]

Please contact us for further assistance.  When you reach an agent, please tell them you need to speak with the team that handles the Up To 5 Days Early checks.  Once you are transferred, let them know that you would like to have a new check issued to you.

@Sadieaura 

[kaylafaithlyles]

Agreed called support . And don’t use them next year complete scam company .

[misscrissea]

while i was at work 2014 my taxes were filed not by me by my husband and his daughter i have been tring to contact turbo tax for years i asked how could you sign my taxes without.me he said it.was electronic but his daughter in Tennessee had the computer they used to file my taxes I worked my husband didn't I had only been married for.a short time he also had my taxes $$ put into his account!!  it's pretty sad he gave all my info to his daughter i haven't trusted him since I know it's been years I never recieved a copy of these taxes HOW CAN SOMEONE ELSE DO THIS LEGALLY AND GET AWAY WITH IT I WILL BE CONTACTING OTHER LEGAL ATHORITIES ABOUT THIS MATTER

[misscrissea]

and if someone else files your taxes no one to get in touch with