How do i file a complaint

Have you paid and/or filed your tax return?

If you have not paid and/or filed your tax return. you may be able Select Tax Tools from the left menu, then Clear & Start Over in a new free tax return.

There is no place to file a complaint and no refund. When the upgrades happened you were told and approved. by clicking to continue.  If you clicked through without reading the screens that is not a reason for refunding.

TurboTax service is TERRIBLE. Full of EXCUSES from the tax experts!!! With this pre-price preview rate of $409, I can get a CPA to amend 2022 tax and file my tax for me in 2023 both State and Federal Taxes.  TurboTax took my paid service fees of $200+ for HORRIBLE guided tax experts in 2022, 3+ days, and almost a week waiting period and an extension of my 2023 tax year, and still couldn't figure out my personal income tax with only TWO 1099-B statements with less than 200 option transactions, a HSA tax form, and TWO W2 statements. TURBOTAX service is getting WORST year over year and over charging their customers!!!

During TAX season, I never get to talk to any TAX EXPERT and I had to file for EXTENSION.

TERRIBLE!!!!!

The more you complain, the more TurboTax slows down its customer service and charges you more. This is the way you treat your customers. I can't sit in silent about this issue and I will let many people know as much as I can. 

I’m complaint TurboTax overcharged bank fee too much and they charged twice two time. I am not happy with turbo tax and I saw this I. News last year. There was report and complaint about turbo tax overcharges people bank fee and negative about turbo tax. Now they doing it AGAIN. So I suggest everybody get out of turbo tax customer and go find free tax!!! 

Where is my refund your holding my funds hostage for almost 3 months now. Keep lying saying the funds is sent out. I contacted cross river bank they are just the account holder they don’t distribute the checks unless are told by turbo tax I want my refund. I paid for a service. I got an Attorny reviewing the case. I will not use turbo tax again or recommend anyone to do so.

Agreed called support . And don’t use them next year complete scam company .

I was supposed to meet with tax preparer and the preparer did not show up.  I want a refund immediately. 

Subject: Urgent Complaint – Duplicate Charges and Unresponsive Tax Expert

Dear TurboTax Customer Support Team,

I have been using TurboTax Full Service for the past three years (2023, 2024, and now 2025), and until this year, I was satisfied with the service.

However, I recently discovered two duplicate charges of $435.38 on my account:

February 8, 2025 – $435.38

February 12, 2025 – $435.38

I was originally informed that Full Service would cost approximately $300 (or slightly more), which I agreed to. I did not authorize or receive any explanation for being charged twice for $435.38. I have contacted multiple representatives, but no one has been able to explain or resolve these duplicate charges.

Additionally, I am experiencing a serious service issue with my assigned tax expert, Kenya W. While she was initially responsive, she has now been unresponsive for the past three weeks. My tax return has not been completed or submitted. She mentioned that she sent documents for my review and approval, but I have not received anything. My messages have gone unanswered, and my filing remains incomplete.

This situation is urgent. I need:

Immediate investigation and refund of the duplicate $435.38 charge

A clear breakdown of all fees charged to my account

Immediate reassignment to a responsive tax expert

Confirmation of when my return will be completed and filed

I trusted TurboTax with my tax filing, and this level of service and billing error is extremely concerning. Please escalate this matter to a supervisor or billing specialist immediately.

I look forward to your prompt response and resolution.