How do I enter the LICENSE CODE from a CD that was purchased

[heymary]

[product key removed]

[heymary]

[product key removed]

[VolvoGirl]

@heymary   Please stop post your number in the public forum.  Do you have a question?

[Chache_43]

I just bought the program and I need to download the program.  My computer does not have a disk drive.

[VolvoGirl]

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[betofs44]

[PII Removed]

[DoninGA]

@betofs44 Why did you post the license code?  This is a public forum so remove the code.  Return to your post and click on the 3 dots in the upper right of the post to Edit your message and remove the code.

[brocliff1]

license code [removed]

[VolvoGirl]

Yikes!  Edit your post and remove the License Code!  Do not post it or any Personal Info here in this public user forum.

[krzpez]

Insert CD and you can just hear the drive whirl but CD won't open.

Verified that CD-ROM works with other type CDs and  has an up to date driver

[richypootwo]

[license code removed]

[mesquitebean]

@ richypootwo 

You just posted your license code in this public Internet forum where anyone can use it.  Do not post any personal info here in public.   You can edit your posting above by clicking on the tiny blue 3-dot icon to the right of your comment and choosing EDIT.   It's possible a Moderator may remove it before you do.

[VolvoGirl]

@richypootwo   Didn't you read the posts above.......

Yikes!  Edit your post and remove the License Code!  Do not post it or any Personal Info here in this public user forum.

[Mike9241]

did you buy from a legit site? if so, you may have gotten a bad CD.  if not, you may have gotten a blank CD. or worse   if legit you can contact the seller to see if they'll help or contact TT support to see if they'll push a download to you. 

[mesquitebean]

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@ krzpez wrote:

Insert CD and you can just hear the drive whirl but CD won't open.

Verified that CD-ROM works with other type CDs and  has an up to date driver

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EDITED  1/15/21 at 11:30 PM Pacific

 Are you using Windows 8.1?    

Here are the current system requirements for 2020 TurboTax:

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

However, that FAQ may be in error.  It says for 2020:  "Windows 10 or later (Windows 7 not supported)".  Oddly, that FAQ doesn't mention Windows 8.1, so it's confusing, and that FAQ may well be in error, especially since this other FAQ updated a week ago clearly says Windows 8 is OK.   It says: "For tax year 2020, all TurboTax desktop products require Windows 8 or higher to install."
https://ttlc.intuit.com/community/tax-topics/help/windows-7-end-of-support-impact-for-turbotax/00/85...

Likewise, the CD jacket itself says "Windows 8 or higher."

So I suspect that first FAQ is in error, and that it will install on Windows 8/8.1, but I'm notifying Moderators to confirm and correct.   In any case here's another way to launch the setup file on the CD:

Installing from the CD:

If installation doesn't start automatically after you insert the CD into your computer's CD drive, follow the directions below.

1. Hold down the Windows+R keys to open the Run window.
2. Click Browse, and then navigate to the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
3. Double-click the setup.exe file to begin the installation.
4. When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Tip: Your CD purchase also qualifies you for a program download, if desired.   If you continue to have problems with a CD, you can request the downloadable version.  See this FAQ on how to get it from the TurboTax site and have it placed in your account:

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

Note:  You must set up a TurboTax account first if you don't already have one.