how do i download turbotax that i purchased from costco?

[Kemlee1]

I am lost.

[RobertB4444]

Costco should have provided you with download instructions and an activation code.  If you didn't receive those things you need to return the product to Costco and request a replacement.

@Kemlee1 

[LPax11]

I purchased Turbo Tax Deluxe from Costco and received my activation key via email about 20 minutes later.  Whether I click the Download link in the email from Costco or copy the link and Paste>go in my browser (Chrome), I get a spinner for a while and then it stops on a blank screen.  I tried clearing my cache and also tried an incognito tab, but get the same thing every time.  There's a, "for issues with download link below, go to https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/" in the email, but that doesn't work either. Any thoughts? 

[DoninGA]

@LPax11 What do you mean this link does not work - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

I just went to that website and clicked on the Premier edition, then selected Windows and the installation file (356MB) was downloaded to my PC's download directory immediately.

[LPax11]

@DoninGA When I click that link, I still get a spinner that goes for a couple of minutes and then stops on a blank page.  It does not take me to the website to select the edition I purchased.  Just a blank white page. 

[VolvoGirl]

@LPax11   Try turning off your Anti-Virus and try different browsers.   It doesn't like Edge.  Are you on Windows or Mac?  Does your computer meet the system requirements?  Windows 10 or later or Mac OS Ventura 13 or later (newer). 
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

I bought from Costco Online for me and also for my friend on Mac.

I'm on Windows 10. Here's how mine went.
1/3/25 Bought Home&Business from Costco online. 20 min later got email with License Code and download link. Clicked on Download link. It took me directly to Turbo Tax to download. Had to pick my product then select Win or Mac. Program downloaded.

Had to go to my Downloads folder. Clicked on downloaded .exe file. It started but stopped saying I needed Microsoft Visual C++ with an install button. I clicked on it and it installed the MS Visual C ++. Then it continued to install Turbo Tax.

Checked on the License Agreement. Clicked on Install. Minute later it was done and launched.
Sign in to Intuit Account, had to get email code to enter.
Got License Code screen. Went and copied 16 digit code from email and pasted it into code box.
Got into program.
First thing I did was check for updates. Then I always go up to Online-Updater Preferences and check Ask me before getting updates.

[LPax11]

@VolvoGirl Thanks, I'm using Chrome on Windows 11.  I'll try turning off antivirus and ad blockers next.  I'm also on a VPN but paused the connection.  

[LPax11]

@VolvoGirl and @DoninGA , turning off my virus protection and running Windows updates worked.  Thanks for your help!

[Narding46]

My License Code is     [PII Removed]

[SunCherie]

I purchased Turbo tax in the store and am having difficulty downloading

[VolvoGirl]

Did you get the package with the 16 digit License Code?   

Where is the License Code?

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

How to install and Activate the Desktop CD/Download program with a License Code

How to install TurboTax CD/Download software with license code

[DarrenDunbar60]

now do i down load the turbotax

[LPax11]

@Narding46  Please delete your post.  Putting your license code out there like that would allow anyone to use it for themselves on your dime, and you'd be locked out! 

[RachelW33]

You can go HERE to download the TurboTax Desktop Software.  When you select the product, it will give you the option of Windows or MacOs for the operating system.  During installation, you will be asked to enter your License Code. @DarrenDunbar60 

Please see these TurboTax Help Articles for more information:

• How do I get started with TurboTax Desktop
• How do I find my license code?
• Troubleshooting TurboTax Desktop for Mac Issues

[CamrryMyst]

I have same problem.

I click on the download in my download folder and it asks How I want to Open This File with box for crdownload checked but OK is greyed out