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Level 2

Question

efile problem cannot pay state tax bill by credit card then e-file

Forum|Forum|6 years ago
March 29, 2020
6 replies
3 views

Hello,

I finished my returns and chose to e-file. I needed to pay a state tax bill.

Before the payment method page came up in the program, turbo tax inserted an information page for my state with multiple methods to pay, including a credit card option.

I chose to pay by credit card, and completed the transaction. I then went to the next page, which gave me two options to pay my tax due, either pay by debiting a bank account or sending a check. Since I paid by card I had no payment option. After trying to complete the filing several times in another way and failing I ended up choosing the box saying I will pay by check.

This is an irritating problem; my state gives me a payment option the program does not. At this point will my credit card payment be accepted and applied to my return, or will I get in trouble because the program made me choose an option I did not need to pay my bill.

This is a major problem in Turbotax. If a state has options the program does not allow taxpayers have a problem, meaning turbotax has a problem, especially since users pay a large fee to efile state returns.

TurboTax Home & Biz Windows

VolvoGirl

Level 15

If you are using the Desktop program there is a 24.99 fee to efile the state. I think that's what you used the credit card for first. Then to pay the tax due saying you will mail a check was probably right. Then you can pay directly on your state's website if you want. Most states cannot be paid from within the TT system and requires additional steps.

https://ttlc.intuit.com/community/refunds/help/what-are-my-options-for-getting-my-state-refund-or-for-paying-any-state-taxes-i-owe/00/25954

jkumpireAuthor

Level 2

Volvo,

Thank you for the reply. The problem with the program is that you cannot e-file a return unless you choose the option turbotax wants you to use. so you cannot use a credit card to pay for efile if you cannot get to that screen!

So now I have a receipt for my credit card payment for my tax bill, and the program I use to file my return says I am paying a check. Please remember that we are talking about a government bureaucracy now, and all it takes is a problem when my return is accepted and suddenly I'm getting charged tons of late fees starting 4/15 because my state tax department sees no check and does not see my credit card payment.

Then of course the state waits six months before telling me of the problem, and I'm paying hundreds of dollars because Turbo tax threw a wrench into the system.

VolvoGirl

Level 15

I don't think you could pay the state tax due by credit card. Did you have a tax due for federal? Check your credit card,

Did your credit card get charged yet? I think you only paid the 24.99 to efile state.

DUSTYBROWN

Level 2

I had same problem repeatedly. Finally spent 2 hrs on phone with the turbotax support group and they could not advise how to fix it and were unable to offer me option to pay on line and give me a credit that would still aw allow me to e-file using a code number (implied in the text of the program was possible). I do not know if I will continue using their deluxe package or switch to another supplier, this performance was really shoddy compared to my previous experiences.

Whatnot

Level 2

I just completed e-filing my state return after a long afternoon with the Turbo Tax folks trying to help me.

Unfortunately it was to no avail to spite their utopian effort to solve my problem.

The problem is using your turbo tax login to get your current charge card info. This option allows the info to be filled in automatically except for the security code. After filling in the security code and you try to continue your cursor turns into a 'do not enter' emoji indicating additional entries but doesn't tell you what to enter.

I went back to efile again but this time entered as a guest and entered all the required info and it worked.

olemcdon

Level 2

Selecting "guest" did not work for me...as someone else said, another tax service program option is on my "to do list". Turbotax is no longer the best tax tool to use. I am very dissappointed and really surprised.

Totoro1

Level 2

Come on Intuit. Please fix your issue with windows 10. First, I could not straight forward activate the product. Had to call 3 times to work around it (not fix it). Now I cannot file and pay by credit card. Plan to call support tomorrow to see what they say. What I joke.

Muskyman

Level 2

Feb 11, 2022 and the same problem exists...I cannot get the program button pay with credit card to function...

Cass0317

Level 10

Though a lot of states allow you to pay your taxes with direct debit, not all states offer this.

When you are about to pay for your state taxes, TurboTax will let you know what tax payment options are available to you for your particular state.

If you do not see the option to pay with your card, then you can go to your State Department of Revenue's website to pay online. Please see the link below and click on your state:

How do I contact my state Department of Revenue?

@Muskyman

BAJ6

Level 2

Same problem here. Seems like you're forcing me into having state submission charge to be deducted from my Federal Tax return- which will cost me another $40..

LindseyLO

Level 12

Some customers are experiencing an issue when trying to pay by credit card. Please click here for more details regarding this as well as update information.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jenders

Level 2

The "click here" link takes me nowhere.

covemanGT

Level 2

Does not recognize your billing address.

Please remove your street name and house number, as well as the city and replace them with 123 Main St.

Please leave the Zip code and state.

garrytagg

Level 2

I have a similar problem. I chose efile. I went to screen where I pay the $20 state efile fee. I chose pay by credit card. It took me to a Billing Address screen. I entered info, but there was no way to continue or click enter. There were tabs at the top for enter payment info, but it was grayed out. I could not get past thus screen. I finally x-d out. The screen told me my payment didn't go thru. Duh!

MarilynG

Level 15

If you're using TurboTax Online, try closing the program, clear your Cache and Cookies, and return to the FILE section to see if you can enter your payment for Efile.

There is a known issue about the program looping back to Finish & File after Step 2 that may be affecting you.

@garrytagg

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"