I had same problem repeatedly. Finally spent 2 hrs on phone with the turbotax support group and they could not advise how to fix it and were unable to offer me option to pay on line and give me a credit that would still aw allow me to e-file using a code number (implied in the text of the program was possible). I do not know if I will continue using their deluxe package or switch to another supplier, this performance was really shoddy compared to my previous experiences.
