We are mostly other users out here
.....If you open a desktop tax file, there is a "Tell Us What You Think " link that supposedly goes to actual Turbotax Reps.....at least it's in the Desktop Windows version...not sure about MAC. See if that is active on yours.
Might be a good idea cut and paste some of your comments into that,
The downloadable versions do not autosave. There are certain times throughout the product that will prompt you to save. We recommend you hit save periodically throughout your process.
Dear, TurboTax - why you torturing people by not Autosaving our work - every 2-10 minutes - as all Microsoft Office product doea?? WHAT wrong with you, people? You know, how stressful & time-consuming it is to do taxes and if someone, for whatever reason, didn't save it - it should be saved by your software Automatically, regardless of the version!
For the original poster. I believe the Mac Desktop program does auto save. I’m not sure when (like when you exit) but you don’t specifically have to manually save like for Windows.
ANY normal Office Software - does Auto-Save. Even Microsoft.
TurboTax not telling us - they do not save our work, we learning it - the hard way - after disaster happens. TurboTax - seems, do not respect their Customers nor Customers TIME.
I have idea - WHY TurboTax not doing it when, Technically - its very, very easy to add Autosave to their ALL product. I believe, TurboTax intentionally - Sabotaging it - to convert us, the Desktop users - into Online users, that they could make extra money from us - for storage etc.
When someone doing Taxes - we dig deeply with our mind - into the taxes itself: deductions, irs, worry not miss anything, doing all those calculations etc etc - why we have to worry every few minutes - of saving it?? It should be done - Automatically, same, as Exel does, for example.
Off course, we do save final work, when we done & closing the software. But, often, we doing it - for several days (and nights!) - without closing it.. I, for example - fell asleep on it! And my battery - died.. As result - all my work lost! Is it Right thing to do, to your own Customers, not to include Autosave into software you charging money for?? Its clearly to me, it is intentional sabotage. All product - should Autosave Customers work.
look on your computer for a squiggle file......something like "~BobbyJonesTaxes.tax2017"......i.e. same name as your main file but with a " ~ " in front of it.
Online Sales at own site - is 100% profit for TurboTax BUT even this is not enough for them - they want us - to do it All - at their Website & charge us extra for whatever they want - since we will be their captive audience - when all our Tax info - is stored at their website.
So they intentionally do everything - Not Autosaving for a Start - that we convert to the Online users. Maybe, someone - do not want to? Maybe, someone - do not feel Safe - to give all extremely important personal info - to the 3rd party? Where it could be hacked, or released to the Public/Court - by Court Order ( God save us!) TurboTax - do not care about us or our Rights. All they care - how to increase their bottom line profit. Thats why, i believe, TurboTax, makes it intentionally - use of Desktop version, inconvenient for us. Not nice, TurboTax!
The hundreds or thousands of Online users who do this are screwed, because it does auto-save regularly there...and then they complain the next year that TTX screwed up their online tax file that transfers over to the next year.....AND the PDF that saves permanently to their Online tax account is entirely wrong.
Yes, the desktop users would have to learn to do Save-As to create a secondary test file, and then only mess in the new file copy, but far too many do things in an un-advisable way...
Your situation is Far-Far rarer....sorry it happened, but we have no control over those types of decisions (and if I had a vote, I would vote against....but that is just me).
....I was just using the Online situation as an example of unexpected consequences for an AutoSave situation...and that Desktop users would encounter the same issues if they had no choice.
Certainly you understand that you need to work only on a copy...but you don't encounter the thousands of people posting here every year with completely non-existent computer savvy....
Yes, I only use desktop software with Windows 10. I wouldn't touch Online with a loooong pole. I only have test accounts Online to see what it does, and answer questions.
Problem - you worked for hours, then boom, you stepped out to a restrooms, or someone called you - and your comp restarted for whatever reason (updates etc) - and NOTHING saved! what the hell?? WHY, WHY, WHY??? (sorry for my out-crying - thats how i feel! Must start all over! Not fair! If TurboTax - wants to make extra Money - say so - i will gladly pay - $5, 10 bucks extra - for version with Auto-save!)