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We are mostly other users out here
.....If you open a desktop tax file, there is a "Tell Us What You Think " link that supposedly goes to actual Turbotax Reps.....at least it's in the Desktop Windows version...not sure about MAC. See if that is active on yours.
Might be a good idea cut and paste some of your comments into that,
The downloadable versions do not autosave. There are certain times throughout the product that will prompt you to save. We recommend you hit save periodically throughout your process.
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