Did you file it yet? If you bought from Costco that is the Desktop installed program. Did you get it installed and Activated with the 16 digit License Code?
I see people all the time that have bought the CD/Download Desktop Software but then somehow ending up using the Online version and didn't know it. If that happened to you, you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.
Sorry you can't apply the Desktop CD/Download program and License Code to the Online version. They are separate prices and work different. So you need to get a refund for the Desktop program and pay for the Online version. Or switch to your Desktop program.
You need to install the program on your computer and move your online return to the Desktop program. Then you can download the .tax2023 data file without paying for Online and continue in the desktop version.
First save your return as a tax data file from Online
https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-...
See how to switch to the Desktop program,
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
Did you buy the Download from Costco Online?
I bought the Home & Business program from Costco Online. I have Windows 10. Here's how mine went. After I bought it I got the delivery email with the Activation Code in 20 minutes.
I clicked on the bottom Download link in the email, then chose PC Download. It automatically went to my Downloads folder.
I double clicked on the file to to install it. It installed FAST! It launched and updated. Hasn't asked for the Activation code yet. It said to continue but nothing happened.
So I clicked on the Desktop Icon - got a sign in box. Had to log into my Turbo Tax account. They emailed me a code to verify me.
Then got the Activation box and entered the 16 digit code and was in.
