Can you unlock this account?

[rt75624]

If you are unable to login to your TurboTax account, you may find instructions on regaining access in the FAQ:  Account Recovery Request for your TurboTax Account  https://ttlc.intuit.com/replies/3300098

Account Recovery Request for your TurboTax Account

[RussellWinge]

I am unable to unlock my account.  Very frustrating.....can you unlock it for me?

[JeanneLO]

@RussellWinge

We are unable to access your account on this public form. If your account is locked you will need to follow the account recovery steps as mentioned by @rt75624.

Please see this for more information: https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...

[Ashp9309]

How do you get locked out on turbo tax and hoe do you get unlocked

[DaraLO]

If you exceed the number of sign in attempts you will get locked out of your TurboTax Online account.  You can try to sign in again after 15 minutes.

If you've forgotten your User ID or password try our account recovery process.

If you no longer have access to your email address or phone number and can't access your account, fill out the form on the following page to perform an account recovery request for your TurboTax account:  Account Recovery Request for your TurboTax Account.

[Jowana11]

Is there any way you could help me unlock my account

[xmasbaby0]

@Jowana11 What account are you trying to unlock?  You added on to an old thread and we do not know what you are asking about.

If you mean your prepaid card:

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[Krar79]

Can the account  be unlocked 

[9126900022]

can not unlock my account

[DaraLO]

To sign in to your TurboTax account when it's been temporarily locked:

1. Select Continue on the lock screen.
2. Choose one of the options from the Let's make sure it's you screen (the list you see will depend on whether you have a phone number associated with your account):
   • Get a code texted to: [phone number on account]
   • Get a code emailed to: [email address on account]
   • Recover my account a different way (takes longer)
3. Select Continue to reset your password.

If the above instructions are not working for you, you may need to complete an Account Recovery Request.  Refer to the following Help Article for assistance:  Account Recovery Request for your TurboTax Account

Reference:  Sign in is temporarily locked

[WOODS54SAN]

Want to sign and verify email  where to go for free

[KathrynG3]

Click this link to see if you qualify to file for free: IRS Free File Program delivered by TurboTax

Otherwise, start your return with TurboTax Free Edition.

See: What's the difference between IRS Free File Program and Free Edition?

@WOODS54SAN

[jlethcoe757]

I changed password

[MichelleLO]

You are commenting on an older thread that may contain outdated information. Are you having trouble signing into your TurboTax account?

If so, you can use the Account Recovery Request form in the below TurboTax help article to assist with getting you back into your account.

Account Recovery Request for your TurboTax Account

@jlethcoe757