TurboTax FAQ
TurboTax FAQ
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Account Recovery Request for your TurboTax Account

If you can sign into your TurboTax account successfully but need to update your email address, see this article instead. If you've forgotten your UserID or password try our account recovery process.

No longer have access to your email address or phone number and can't access your account? Update your info with the form below. We'll process your request during our regular business hours (8AM-5PM PST, M-F). It may take up to 1 business day to be completed. If you submit after hours, we'll process the request the next morning.

For your security, only you can make changes to your TurboTax account. Our phone support team doesn't have access to update or modify your account information.

Be sure to fill out every field exactly as it appears on your account.

Before you submit - have you tried recovering your account with your phone number? It's the most successful way to recover your account.