Can you cancel a rejected tax return

[DawnC]

If your return was rejected, it is not filed.  You can abandon the tax return if you choose not to file it.  

[jacelover93]

So how do you cancel the rejected return then? Do you need to bother deleting the w2 from turbotax or can you just ignore it and file the taxes elsewhere?

[TiffanyL]

If your return was rejected and you did not fix the error and re-submit it, then it's not filed. At this point, if you are wanting to go to another company to file, you can simply abandon the rejected return. However, once a TurboTax account is created, it cannot be deleted. As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase any data  you may have entered into the program. Please let us know if this helps.

[Wcheckan]

So I tried to file my taxes and they got rejected but I gave your site the bank info already and they have a pending transaction in my account for 180$ how do I keep that from coming out 

[HeatherPLO]

@Wcheckan

What is the Rejected error you are getting?  You can actually correct this and you will not be charged again. 

To correct a Rejected return, please see the Help Article here for further assistance.  

[Wcheckan]

The return was rejected because of the AIG or soemthing like that and I’m not worried I’d rather cancel and either not be charged the 180$ or if I am charged the money I’d like a refund because I’m having a professional do my taxes for me instead 

[Cass0317]

Please reach out to our TurboTax Customer Care Team. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the link below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

• What is the TurboTax phone number?

@Wcheckan

[Wcheckan]

I have done that and the lady I spoke with said once I’m charged the money I can’t be refunded which doesn’t make sense, she said it’s because I used their services but if that’s the case why am I being charged so much money?? It shouldn’t be that much I’m single and have one job it’s very simple taxes I don’t understand why it’s almost 200$ fee 

[HeatherPLO]

@Wcheckan

We need additional information to be able to assist you further.  Did you upgrade to TurboLive?  Do you know if you made any other additional upgrades?  What version of TurboTax are you using?  Please post here in the thread and someone will reach out with the next steps. 

[Wcheckan]

When I filed my taxes it had me use turbo tax deluxe… I’m not sure what version that is but it cost 173$ and it has been take out of my account now, how can I get my refund for that money 

[Wcheckan]

The lady I spoke with said they can’t refund which that doesn’t sound right and if I need to I can have my bank dispute it because it shouldn’t cost that much to begin with, let alone I don’t want to file through turbo tax for various reasons and I should be allowed to get a refund. 

[Wcheckan]

I did mine on turbo tax deluxe it was the one that turbo tax had me go through, how can I get a refund ? 

[tatt62685]

I keep getting rejected, I no longer want to use your services because I'm stressed enough that I don't know what I'm doing. I'm going to a professional. But my CC was charged. How can I start the process for my refund? 

[SForrestLO]

Please see this Turbo Tax help article. 

How do I request a refund for my TurboTax product?
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

@tatt62685