Can I get Live help / chat if I order the PC/Windows version of Turbo Tax?

[pinguino]

Is Live help / chat with a CPA or Tax Expert available for users of the PC/ Windows version? If so, how do I get it and how much does it cost?

I was browsing through the help menus on my 2019 version and somehow got onto a browser screen that showed "Live" help for $19.99. But I can't figure out how to get back to it.

[MichelleLO · Accepted solution]

No, TurboTax Live is available for TurboTax Online customers only. TurboTax Live isn't available in the TurboTax CD/Download software. For more information about TurboTax Live, please see What is TurboTax Live?

[hedyric]

I talked on the phone with a TurboTax Expert about my 2020 return - He told me that I disdn't have to file because almost All of my income was Social Security - He further stated that only 1/2 of the Social Security income is counted in your Gross Income - if that is the case, I maybe didn't have to payso much Tax in 2019.

I think that my return needs to be reviewed and hopefully I will get a Refund from 2019. My income for 2019

was Social Security plus a withdrawal from my wife's IRA

[JohnB5677]

The withdrawal from your wife's IRA is significant, and may have pushed you into a taxable situation.

To find out if their benefits are taxable, you should:

• Take one half of both of your Social Security money collected during the year and add it to your other income.

Other income includes pensions, wages, interest, dividends and capital gains.

If you are married filing jointly, they should take half of their Social Security, plus half of their spouse's Social Security, and add that to all their combined income.

If that total is more than $32,000, then part of their Social Security may be taxable.

[Carlos99Bastidas]

I have run the turbo tax  for my case and I can see import numbers came double, how can I correct it?

[JeanneLO]

Would you please clarify your question. What import numbers are double specifically?

@Carlos99Bastidas

[Itsmedume]

i need help from a live person please

[bobebrown1]

i have purchased Turbo Tax Deluxe and i made some entry errors and i cannot go back to start from the beginning  

[VolvoGirl]

You can go back and jump around.  Or to clear and start over in the Desktop program you need to start a new return.  Go up to File-New.

[rgschuster01]

I've been buying the Premier version but I think the Deluxe version may be sufficient.

Thanks,
Robert

[TiffanyL]

While filing your taxes with TurboTax, it will recommend the right tax solution for you and guide you every step of the way, when you provide some information about yourself. If you are doing your taxes online, you can downgrade to a lower-priced version of TurboTax Online before you submit any payments or deduct your TurboTax fees from your refund.

However, if you have already bought and paid for the Premier version, you would not be able to switch to another version.

@rgschuster01