All my turbo tax information is missing. Where did it all go?

[Ies]

And the problem is still there.

[Ies]

Updates ARE required.  You can't continue working on your return until you let the program do an update. 

[Ies]

Or the programmer doesn't know what they are doing.

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@IES  

[MzzPerfect]

💛💝@JeanneLO💓💖❤️💜

A Million and 100 Thanks!😁🤗 😍If it makes any difference, I am using a Mac.👩‍💻

[MichelleLO]

So that we can assist you better, can you please provide specific information about the issue you are experiencing?

@MzzPerfect 

[jcrystal]

Many of us have repeatedly posted details....just search the forums. When will TT acknowledge their error and come up with a fix to assure it does not repeat?

[SForrestLO]

Please insure you are logging into the correct account. This Turbo Tax FAQ will provide information on accessing the correct account. 
How many TurboTax accounts do I have?
 

For further assistance, please contact support. 
This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.
@jcrystal

[jjp43]

n

No, everything on my 2021 return on my Mac disappeared. Acts like I want to start a new return.

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@jjp43 
 

[galeso]

All my 2021 online data appears to be missing.
I was all done except for schedule C!

[SForrestLO]

Try searching your computer for the file. Search on the entire C: drive (just for filenames, not file contents) for *.tax, if that is the drive you saved your tax files on before. Let the Search run, it may take a bit depending on the number of files.

When your tax file is found, be very sure to note the exact directory that it is in - Windows uses a lot of User\ and My Notes and My Documents and other folders so that the tax file isn't always where you (or TurboTax) thinks it is.

Once you have the exact file location, you can click on File in TurboTax, then Open Tax Return and click on the hard-to-see link Find a Tax File. On the next screen, enter the full path and filename. Once you have pulled up your tax return this way, TurboTax should remember its location. Also, check the recycle bin and your backups. 

You can also try the solution offered in this Turbo Tax help article. 
Error 102345 or Error 1932147737 occurs while opening a tax file.
 

[amdraperies]

All my files are gone too. It took days to put all this together and I have an scorp. I will find anouther tax finling source.  Turbo tax does not care.

[DoninGA]

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@amdraperies wrote:

All my files are gone too. It took days to put all this together and I have an scorp. I will find anouther tax finling source.  Turbo tax does not care.

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If you have an S Corp then you had to be using the TurboTax Business Edition to complete the Form 1120-S.

The Business Edition can only be installed on a Windows based personal computer.  All saved tax data files and saved PDF's are stored, by default, in the Documents directory in the TurboTax folder.

When you open the TurboTax folder what is shown?

[VolvoGirl]

@amdraperies  Some ideas.....

When you go up to File-Open doesn't your return show up in the box?

Your tax return file ends in .tax2020, .tax2021, .tax2022 etc.  Search your computer for it.  Check the Recycle Bin or Trash.  Check in One Drive, etc.  it should be in your Documents then in the Turbo Tax folder.  Check your backups.  Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax2022 data file from within each one and checking the Recycle Bin in each one.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like  "~your name.tax2022".  That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

How to show the file extension in Windows

https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/

See this post (scroll down) he found his files in the Administrator account

https://ttlc.intuit.com/community/taxes/discussion/all-my-turbo-tax-information-is-missing-where-did...

Don't know if this will help any Turbo Tax users but one Quicken user found them......

What I found was that my Quicken Data files ended up in the One-drive Recycle bin. Not sure how, but I found them there.  I placed the files back onto the laptop and brought the files into Quicken and now have all my data back.