Issues with 5695 Form

[Sierras385]

I enter my information on form 5695 and when I get to check for errors on my return. It is telling me that I need to check my address and prompt me to enter it . When I do ,it does not save the information. And goes to the same error message . I have removed the form added it back complete it again and yet the same error message . It wont save my address. I check My infor tab . My address is enter correctly. And when completing the form 5695 it has it listed and ask is this address correct . But still prompt me to enter again . Wont save it . I have spoke with an agent to try to help me .Shared my screen and no luck. I am unable to complete my taxes due this form . Please advise 

[RobertB4444]

This is a known problem and under active investigation.  Please check back with the program tomorrow or the next day to see if the update has fixed the issue.

[JKE]

I have been dealing with this issue for a week. Tried everything - even entering the address on the form and it won't save it. Is there going to be a fix anytime soon?

[PatriciaV]

Form 5695 has been updated recently. It's possible your experience is browser-related. Please log out of TurboTax, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again. Or try a different browser. 

For more help, please see: 

• How do I delete cookies?
• How to clear your cache

[rodjoans]

I am having this same error on the desktop version.  Is there a resolution to this problem? 

[Karis_F]

This issue related to the address field in Form 5695, Residential Energy Credits is under investigation for both TurboTax Online and TurboTax Desktop. 

Please check back for a program update soon.

[rodjoans]

The address field that is not working is on line 17d.  The other address fields seem to be working, populating from the Federal worksheet.