Is there live support included with Home and Business 2021?

[massachusetts1]

Hi,

Having trouble with all the worksheets. 

I'm self-employed with Home/Business version (CD) says there is "one on one live support".

How do I contact Turbo to find the included live support?

Please don't say:  [phone number removed]        It is completely non-live and doesn't answer my question.

Thanks so much.

[xmasbaby0]

No----only users of online TurboTax have access to the "Live" experts.   As a user of the CD/download you can contact customer support for help or you can post your questions here in the user forum.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[massachusetts1]

Gee whiz. 

I'm not sure it says only "Online" version....  I can check that again.

And I pay more for the subscription with CD than online.   Doesn't seem fair.

Turbo's general phone with menu only does not help.

I have posted a question separately to Comm.Forum.

Thank you.

[xmasbaby0]

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

[VolvoGirl · Accepted solution]

The Desktop program doesn't have the Live expert help feature but still has phone support.  The phone number isn't posted and you have to use the Contact Us link and to get a call back.

The Desktop program has more advantages over the Online versions.  You get 5 federal efile for free.  In Deluxe and above you get 1 state PROGRAM download to prepare unlimited state returns (in that state).  Each state return including the first one is $20/25 to efile or you can print and mail the state for free.

Desktop also has many other features and advantages over the Online version.  You can do more than 1 return.  You can see and enter into the actual forms.  And you can use a lower version because all the Desktop versions have ALL the same forms.  You just get more help in the higher versions.  In online you have to upgrade to enter certain kinds of income.  Like Premier for investments.

You don't need the Advantage auto renew plan.  You can just buy the Desktop program on your own.  You can find sales at stores and sometimes at Turbo Tax.  I get mine at Costco when they have a coupon.  The only Advantage is you get the program as soon as it comes out but at full price.  

[Randy Thompson]

There is way more noise than signal throughout the intuit website.

Where is this Contact Us link you spoke of?  I need to get in touch with someone to resolve an issue I'm having with my TurboTax 2022 Desktop software.  I don't think it's working properly for amended returns.

Thank You,

Randy