Re: Import from ItsDeductibleOnline not working.
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alvarnell
Level 1

Import from ItsDeductibleOnline not working.

Current version of TurboTax will not import my ItsDeductibleOnline file. Loggin in works, but then it fails with this dialog box:

"The operation couldn't be completed.

(com.intuit.turbotax.tpskit.errordomain 

error 6.)

                                                                 OK"

15 Replies
DonnaLO
Expert Alumni

Import from ItsDeductibleOnline not working.

Here is more information about Error 6:https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-mac-error-6-logging-into-it-...

 

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alvarnell
Level 1

Import from ItsDeductibleOnline not working.

Thanks, but that refers to TurboTax 2018 and I'm using TurboTax 2019.

VictoriaD75
Expert Alumni

Import from ItsDeductibleOnline not working.

Are you using a Mac and/or VPN?

 

If you are using a VPN, you will need to disable and try downloading from ItsDeductible again. 

 

For Mac users, try to uninstall and reinstall your TurboTax software.

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gshowdog
Returning Member

Import from ItsDeductibleOnline not working.

Have you had the same experience and were successful reinstalling software on a MAC? 

CassLO
Expert Alumni

Import from ItsDeductibleOnline not working.

@gshowdog Please see the TurboTax FAQ below for MAC assistance, importing from ItsDeductible:

TurboTax Mac connection problem when attempting to import from ItsDeductible

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gshowdog
Returning Member

Import from ItsDeductibleOnline not working.

Your response does not address the original posted specific error code.  This solution did not resolve the issue.

DaraLO
Intuit Alumni

Import from ItsDeductibleOnline not working.

@gshowdog The original poster refers to an Error 6 code.  The following TurboTax FAQ was suggested:  Error 6 when logging into ItsDeductible

 

Did you try to remove and reinstall TurboTax for Mac?

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annieland
Level 3

Import from ItsDeductibleOnline not working.

For whatever reason, I get "Access Denied" when trying to access that FAQ link, but it probably would have been useless anyway.

 

I just fixed it by getting off my home network and hopping on the unsecured xfinitywifi network.  It was a total random try.  We have no VPN or anything fancy, just typical home network security.  Maybe go to a Starbucks or something until they get this fixed...

JakailaLO
Expert Alumni

Import from ItsDeductibleOnline not working.

You should also try a different browser.

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lww
Level 1

Import from ItsDeductibleOnline not working.

I get access denied from that link!!

VictoriaD75
Expert Alumni

Import from ItsDeductibleOnline not working.

If you are using a Mac, try this link for support.

 

TurboTax Mac problem importing from ItsDeductible

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woodtah
New Member

Import from ItsDeductibleOnline not working.

I am getting this same error message ... I am using a mac, and have deleted the keychain entries when I had that problem at first where I would never be prompted for my login information from its deductible.  Now I can get past that, and keep getting this error: "The operation couldn’t be completed. (com.intuit.turbotax.tpskit.errordomain error 6.)".  I don't have a VPN, but I am using an eero mesh router, w/ security features turned on.  I turned them off, tried again, but still had no luck ...  Why would I be able to successfully download something from a bank institution, but not from its deductible?

 

It would figure, that this year I have a lot of information that I have added that would need to import and now there are problems - please give me some other solutions if you have them.  Thanks.

JohnB5677
Expert Alumni

Import from ItsDeductibleOnline not working.

Unfortunately, we do not have the resources to assist you with technical matters on this forum.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

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th117
New Member

Import from ItsDeductibleOnline not working.

hi.  i am having the same error, but cannot look a the link (receiving a access denied error)... help, please!

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