How do I import donations into Online Turbotax from ItsDeductible?

[mesquitebean]

@ jnpeck2015
Oh, no.  The forum's spam filter ate your thread.  It has a nasty habit of doing that occasionally.  I may have caused it by adding additional keywords to your thread title that might attract someone; i.e., I added that you are using a Mac desktop product and getting an Internet connection error when importing.  It usually allows me to make such an addition to attract more eyes.    So I'm sorry about that.  The dadgum unpredictable filter may have thought that it was a robot.

I've requested a TurboTax Moderator to restore your thread when they get to work tomorrow.

In the meantime, read through this very similar thread at the link below and scroll down to see the Answer provided there.  See if anything there is helpful.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4246650-i-m-getting-error-when-trying-to-import-my-online-it-s-ded...>

[mesquitebean]

jnpeck:
From your other thread I saw you are using the desktop version for MAC.  If it was installed from a CD, be sure that you have removed the CD. It cannot properly update with the CD in the drive.

Be sure you are getting the latest updates.   Close TurboTax and restart your Mac. Then open TurboTax and let it update.

[macole00]

Thank you! This was so helpful!

[Anonymous]

For some unknown reason, when I click YES, this pops up even when I have a clear wifi connection:

There was a connection problem.

Please check your Internet connection. This problem could be caused by intermittent or limited Internet service. Make sure your wireless connection is working or your network cable is plugged in. If you are unable to reach the site, you can call 1-800-4-INTUIT (select the option for TurboTax when prompted).

I called Turbo Tax and they couldn't do anything.  I have signed onto It's Deductible on the same computer so have no idea why it's saying this.  Really starting to dislike Turbo tax after 14 years of using.  Always one problem after another.

[KathrynG3]

Every year, TurboTax works diligently to keep our promise of bank level data security. This may mean that the device that worked perfectly in the past, may no longer meet the minimum requirements.

Here are some troubleshooting articles to consider:

• Check that your device meets minimum system requirements.

• Security software and TurboTax

• Check your Internet connection in Window

• Verify your router is working correctly by unplugging both the modem and the router, waiting a couple of minutes and plugging just the modem back in. Wait until everything has completely restarted before repeating this process with the router. 

• To activate TurboTax software, your will need to verify the product license code online. See: Why do I need to connect to the Internet this year?

@Anonymous