Deductions & credits

Every year, TurboTax works diligently to keep our promise of bank level data security. This may mean that the device that worked perfectly in the past, may no longer meet the minimum requirements.

Here are some troubleshooting articles to consider:

• Check that your device meets minimum system requirements.

• Security software and TurboTax

• Check your Internet connection in Window

• Verify your router is working correctly by unplugging both the modem and the router, waiting a couple of minutes and plugging just the modem back in. Wait until everything has completely restarted before repeating this process with the router. 

• To activate TurboTax software, your will need to verify the product license code online. See: Why do I need to connect to the Internet this year?

@Anonymous